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GJSchaller's avatar
GJSchaller
Active Contributor
2 years ago
Solved

GoTo Connect Client 4.2.1 prompting for update, will not update

I'm currently running GoTo 0.415.0 4.2.1 (64-bit Machine Wide installer) on my Windows 10 laptop.  Starting last week, I saw a notice in the client that an update was available - despite clicking on the prompt, closing & restarting the app, and rebooting the computer, the message persists.  I see that 4.2.1 is also the latest version available for download.

 

Additionally - my client has started closing on its own, and I find I need to manually re-launch it two or three times a day.  This began about a day after the update notice appeared, but may or may not be related.

 

No error messages are displayed or reasons for the app to not update / restart are given, it just seems to be stuck trying to update itself and failing.  Co-Workers have reported the same issue in our internal chat.

  • GJSchaller's avatar
    GJSchaller
    2 years ago

    I was able to go to:

    C:\Users\gschaller\AppData\Local\goto-updater\pending

    And run the updater manually - I'm now on 4.3.2

    I'll check with my team to see what may be blocking it, to see if it's something on our end.

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  • GJSchaller's avatar
    GJSchaller
    Active Contributor
    2 years ago

    I was able to go to:

    C:\Users\gschaller\AppData\Local\goto-updater\pending

    And run the updater manually - I'm now on 4.3.2

    I'll check with my team to see what may be blocking it, to see if it's something on our end.

  • GJSchaller's avatar
    GJSchaller
    Active Contributor
    2 years ago

    Hi Kate, the downloads page at:

    https://support.goto.com/connect/help/what-are-the-download-links-for-it-admin-deployments

    Lists 4.2.1 as the latest version, I don't see 4.3.2 available.

     

    I did a full uninstall, and when I rebooted, GoTo was still trying to load and run in the background.  I manually ended the tasks, deleted the folder from Program Files, and rebooted again, then reinstalled 4.2.1.  The update still fails with the same pattern - it will ask to close & restart, and then nothing happens, including no error message.

    I do notice that any time I try to uninstall GoTo, my Outlook hangs - I didn't see an integration in the Outlook add-ins, but I may have missed it.

  • KateG's avatar
    KateG
    GoTo Manager
    2 years ago

    Hi GJSchaller welcome to the GoTo Community

     

    The most recent update is version 0.415.0 4.3.2 , if you aren't able to update, I recommend uninstalling and reinstalling the app to ensure you are on the latest version. 

     

    Are the others experiencing this issue using work computers and on the same network? This may suggest that something is conflicting with the GoTo Connect and we may need to delve deeper.