Why doesn't GoTo support use its own phone system features? Would save us, the customer, lots of sitting on hold time.
Also turn down the hold music.
Hi mkeaton,
When you go through the Contact Support flow on our support site Call Me (our call back feature) is an option. I'll pass along the request for the hold music to be lowered.
Tweaked the topic title to help Googlers find the answer.
Yeah, if you are direct dialing a support number that you saved, you are bypassing the desired call flow and missing out on some of the benefits it provides, like Call Me. There is a Contact Support link on every support article, displayed on the right side for desktops but on mobile it may be at the bottom.
This isn't the same thing I was referencing. To clarify, I'm specifically saying if we CALL IN we just sit on hold, there is no prompt to be called back. Its interesting to me that this specific feature isn't turned on and being utilized.
I have never gone to the support site to initiate a call like you were showing. This is great! Just not what I was talking about in this request. Thank you Glenn! I will def try and remember this route to contact support.
Hi mkeaton,
When you go through the Contact Support flow on our support site Call Me (our call back feature) is an option. I'll pass along the request for the hold music to be lowered.
