PBX Admin going away completely? -- Issues with GoTo Admin that are only resolvable in PBX.
We utilize Yealink phones along with our GoTo Connect implementation. To effectively manage these phones we utilize BOTH GoTo Admin and the PBX Administration interfaces. There doesn't appear to be any way to achieve certain functionality in just the GoTo Connect interface.
To explain our use case:
We often have to offboard users and onboard new users later on. Before we deactivate a user, we need to then change the phone to a non-user phone temporarily (Licensed as a standalone device) and then when we set it up for the next user, change it back to a user licensed device. This is to preserve the button configuration on the phone and allow the phone to remain usable until a new person is designated to sit at that desk. There doesn't appear to be any way to do this in GoTo Admin, once a phone is Standalone you can't assign it to a user; but this can be accomplished by going through several steps in both the PBX Admin and the GoTo Admin interfaces together. Simply deactivating a user and later reassigning a phone in GoTo Admin can be tricky too because the phone will end up wiping out its button configuration, which should be maintained for the next person and is a hassle to have to set up again.
Is there some way we can in the GoTo Admin switch phones from being Standalone Licensed and User Licensed? There appears to be no way to do this currently at least as far as I can see, and once the PBX Admin is deprecated we will no longer have this functionality and it will affect our flow for offboarding and onboarding users.
If this is simply not possible is there some other method we should be using to offboard and later onboard users? We need to deactivate user accounts so they no longer have access to the GoTo Mobile app on their phones (which also a separate issue - access doesn't get removed unless they specifically close the mobile app on their phones), but we need to maintain their desk phones as usable with their extensions (potentially forwarded to another extension) until a new person is hired to sit in that desk. We also would much prefer that the button configuration on a phone doesn't get wiped out during this process.
What's the solution here if the PBX Admin interface is no longer accessible?
