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shawnsbrain66's avatar
shawnsbrain66
New Contributor
2 years ago
Solved

which dial plan is in use

I'm a newbie and have inherited a my.jive.com PBX.

I've been asked to route calls so they go to RON, then if not answered KARI, then if not answered KATHIE.

They currently have 6 dial plans listed.

I assume I can change this in the dial plan but how do I know which one is being used?

  • GlennD's avatar
    GlennD
    2 years ago
    • 1 phone number can only route to 1 dial plan at a time. 
    • Multiple numbers can be routed to the same dial plan
    • You can add a menu to a dial plan that points to other dial plans, so when the caller hears the options and picks one from the menu they are routed to a different dial plan with it's own options.

    I would recommend calling our toll-free support when you have time so they can review your current dial plans with you one on one.

     

3 Replies

  • GlennD's avatar
    GlennD
    GoTo Manager
    2 years ago
    • 1 phone number can only route to 1 dial plan at a time. 
    • Multiple numbers can be routed to the same dial plan
    • You can add a menu to a dial plan that points to other dial plans, so when the caller hears the options and picks one from the menu they are routed to a different dial plan with it's own options.

    I would recommend calling our toll-free support when you have time so they can review your current dial plans with you one on one.

     

  • shawnsbrain66's avatar
    shawnsbrain66
    New Contributor
    2 years ago

    Thanks for that.

     

    When one dials in, it routes the call according to a dial plan.

    There 6 dial plans in play.
    How does the system know which one to use?