Forum Discussion

rhaas's avatar
rhaas
Active Contributor
3 months ago

Co Organize Field missing

Hi community,

we have a small problem after updating our GoTo Meeting licenses. 

When we now create a new meeting we are not able to add a co Organizer, because the requiered field is missing. We are still using GoTo Meeting Business without the Audio addon function.

What we have instead is a drop down menu with a bunch of additonal features, but no co-Organizer.

Help would be very appriciate as we checked all settings several time without success.

Thanks much in advance
Roger

 

  • rhaas's avatar
    rhaas
    3 months ago

    Hi Kate,

    problem is solved now! Problem was, after reducing the licenses the admin tool moved the business licenses to other users in our account, away from our edv@ user. 
    Now it is back working as ususal.

    Thanks and regards
    Roger

    • rhaas's avatar
      rhaas
      Active Contributor
      3 months ago

      Hi KateG

      thanks much for your reply here.
      No, unfortunatly we can't see this field for Co-Organize since we reorganized our licenses. We had to cut them down form 5 to 2. The time before we reduced our lics ths field was there as shown in your pic.

      What we can see is this:

       

      • rhaas's avatar
        rhaas
        Active Contributor
        3 months ago

        Hi, 

        no ideas anyone? Can't believe we are the only company to face this issue.

        All settings are double checked and verified. Even with different webbrowsers.

        Any held here is highly appreciated as it is really a pain to assists co workers with each meeting, because the organizer of a meeting can't even leave the meeting without ending it for all participants. This was also working before.

        thanks
        Roger

  • KateG's avatar
    KateG
    GoTo Manager
    3 months ago

    rhaas

    Sorry we haven't been able to figure this out. I'm not able to replicate this and not aware of this as an issue. 

    What you should do is reach out to customer support who can take a look at the account and licenses and see what is happening. 

    • rhaas's avatar
      rhaas
      Active Contributor
      3 months ago

      Hi Kate,

      problem is solved now! Problem was, after reducing the licenses the admin tool moved the business licenses to other users in our account, away from our edv@ user. 
      Now it is back working as ususal.

      Thanks and regards
      Roger

      • KateG's avatar
        KateG
        GoTo Manager
        3 months ago

        rhaas

        Great news! Thanks for taking the time to share the solution with the Community 🙏😊