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Randy_HVC1's avatar
Randy_HVC1
New Contributor
5 years ago
Solved

Co-organizer (pre meeting) is grayed out

I have had a single user GoToMeeting account for a while now.  I need to have others host meetings so I bought a second license and created a new user.  Co-organizer is ENABLED in my admin settings.  However, when I create a meeting and click the MORE tab, the co-organizer feature is grayed out with a statement that "your admin has disabled this feature".  It's not disabled - even tried toggling the setting.

 

How can I enable this?

  • AshC's avatar
    AshC
    5 years ago

    Hi bure ,

    I am sorry for any confusion there. 

     

    While there is no user limit to the plan you choose, there is a feature limit to Professional GoToMeeting subscriptions that does not currently allow for Co-Organizer functionality.  

     

    Currently only GoToMeeting Business and Enterprise plans offer Co-Organizer functionality.

     

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  • jkstowers's avatar
    jkstowers
    New Contributor
    5 years ago
    Same problem for me. Seems like this is a widespread problem. Perhaps LogMeIn is having capacity issues.
  • jkstowers's avatar
    jkstowers
    New Contributor
    5 years ago

    I would like to add that I am also having this problem. Exactly as described by SkipBlades.

  • GlennD's avatar
    GlennD
    GoTo Manager
    5 years ago

    Hi Skip Blades 

     

    I submitted a case to our L2 support team to review your account, that team will follow up with you.

     

     

  • Skip Blades's avatar
    Skip Blades
    New Contributor
    5 years ago

    Hello, have you had an opportunity to address the solution?

  • Randy_HVC1's avatar
    Randy_HVC1
    New Contributor
    5 years ago

    Also found that during the meeting I could not make another attendee the organizer (followed all the instructions) so I ended up stuck in two meetings on two computers at the same time.  Their auto-help is horrible - it only shows you how to if things are working well...right there with cable tv support.  Switching meetings over to Zoom due to lack of any customer support from gotomeeting...Sat on a phone line forever before hanging up...I know customer support is probably overwhelmed right now but these are the STANDARD features and methods for support which are broken.  I am paying for this?

  • kcathey's avatar
    kcathey
    New Contributor
    5 years ago

    I'm having the same problem.  Worked last week and now it doesn't.

    Can't get through to support either.  This is very frustrating.

     

  • GlennD's avatar
    GlennD
    GoTo Manager
    5 years ago

    Hi Skip Blades,

     

    Please click on my profile and private message me the email addresses for the organizer and co-organizer.

     

  • Skip Blades's avatar
    Skip Blades
    New Contributor
    5 years ago

    Seems like a common problem based upon the boards.  Co-organizer is enabled, but the option is grayed out in "More" tab.  All users have first and last name.

     

    Please do your magic and fix the problem.