Forum Discussion

AllforOnePL's avatar
AllforOnePL
Active Contributor
3 years ago
Solved

Custom bacground for panelists

Hi, we tried it with backgrounds using ChromaCam and it works well only for organizer (when I'm logged in GoTo). Our presenters (panelists) have only Lite version of ChromaCam - there is always watermark and no option for custom bacground (uploading own files). How do you suggest to solve this, any ideas? We need our panelists to have professional, own backgrounds. But our panelists don't log in GoToWebinar account, they just use their panelists' links. Help.

  • KateG's avatar
    KateG
    2 years ago

    Hi Silvi welcome to the GoTo Community. 

     

    The new GoTo Webinar is currently available in beta, so you can test the background feature. When it is available for your account, you will see a banner at the top of your dashboard after your sign in on the website. 

     

    Check out Glenn's post here for more information 

     

     

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  • KateG's avatar
    KateG
    GoTo Manager
    2 years ago

    Hi Silvi welcome to the GoTo Community. 

     

    The new GoTo Webinar is currently available in beta, so you can test the background feature. When it is available for your account, you will see a banner at the top of your dashboard after your sign in on the website. 

     

    Check out Glenn's post here for more information 

     

     

  • Silvi's avatar
    Silvi
    Visitor
    2 years ago

    We also met the same webcam issue with panelists and co-organizers!

    We want to have a professional webinar for customers, but they're just a ChromaCam Lite version for them. There are few background options and can not upload the image themselves, or the background with a watermark.

    It seems the Pro version is bundled with the admin account, but we can't provide the admin account and password for them. 

    We got lots of complaints from our partners about this issue.........even challenging why choose this platform.... really frustrated.

    Would like to get the solution as soon as possible....

  • KateG's avatar
    KateG
    GoTo Manager
    3 years ago

    AllforOnePL nice to see you again! not yet, I will be sure to update this thread once it becomes available. 

  • KateG's avatar
    KateG
    GoTo Manager
    3 years ago

    not yet AllforOnePL but we will be sure to update the Community as soon as we have more information.

  • GlennD's avatar
    GlennD
    GoTo Manager
    3 years ago

    Hi @AllforOnePL, 

     

    The new GoTo App experience (currently available to GoToMeeting and GoToTraining customers), now includes a native custom background feature. We are already working on bringing GoToWebinar's features over to the GoTo App and once it is ready for customers to start using we will announce it here in the community.

     

  • AllforOnePL's avatar
    AllforOnePL
    Active Contributor
    3 years ago

    Hi, thanks. Maybe in the meantime we could figure out another solution, based on licensing? Maybe we could buy another type of license to give access to ChromaCam Pro (GTM version) to 1-2 more users?

    Best! Aleksandra

  • GlennD's avatar
    GlennD
    GoTo Manager
    3 years ago

    Hi @AllforOnePL,

     

    We are testing a native background solution internally at the moment with the GoTo App for GoToMeeting and GoToTraining. Once GoToWebinar transitions to the GoTo App as well it will be available as a replacement to using Chromacam. I do not have an ETA for when this will happen yet, but I will keep the community updated as we progress.