Forum Discussion

Profser's avatar
Profser
New Contributor
10 months ago

GoToOpener.exe fails to install in my Windows10-64bit - Error 12029

When i try to install GoToOpener,  the installation process says :

"Connecting to GoToWebinar"

 

 Then it brings up a pop-up window saying :

"Error 12029 sending request to server builds.getgocdn.com

A connection with the server could not be established.

Failed to download GoToWebinar to our servers.

Please restart the download or contact Global customer support at http://link.logmeininc.com/get-help "

 

I used to have GoToOpener installed but i removed it at some point. Now i'm trying to intalle it back in.

 

  • KateG's avatar
    KateG
    10 months ago

    Hi Profser welcome to the GoTo Community. 

     

    This Windows error is usually related to Security settings preventing the application from launching. 

     

    This article provides troubleshoots that can help. 

  • KateG's avatar
    KateG
    GoTo Moderator
    10 months ago

    Hi Profser welcome to the GoTo Community. 

     

    This Windows error is usually related to Security settings preventing the application from launching. 

     

    This article provides troubleshoots that can help. 

    • Profser's avatar
      Profser
      New Contributor
      10 months ago

      Hello Kate,

       

      Thank you very much for your response.

      - I've verified that i have enabled TLS 1.2

      - I've ruled out GoTo Webinar app (done all 4 steps) and i still receive the error message. 

      So i continue to the next steps :

      - I see no point on resetting my Chrome browser, because GoTo webinar used to work well from it until i uninstalled it at some point. I also get the same error when i try the whole procedure via Firefox or Edge, so it seems that isn't browser-related issue. Nevertheless, i finally did reset my browser  but nothing changed.

      - Finally, i uninstalled my Bitdefender antivirus and i also disabled Windows Defender firewall and antivirus. But again, nothing changed.

       

      Something more : i plugged my Laptop above our company firewall(right on the ISP modem router), just to make sure that i'm not affected by any special firewall rule. Nothing changed.