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Golnaz's avatar
Golnaz
New Member
10 years ago
Solved

the number of attendees by Phone

How can I find out how many attendees were in webinar by Phone?
  • AshC's avatar
    AshC
    9 years ago

    Hi,

    Only webinar attendees that join using our software are captured for our attendee report.  If an attendee only dials into the audio of a webinar they will not be listed in any reporting. 

     

    While we keep phone records for 24 hours after an event for troubleshooting purposes, there isn't a way to automatically associate a phone number with a registrant. 

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  • GlennD's avatar
    GlennD
    GoTo Manager
    8 years ago

    Hi Kyle,

    They may have registered for the webinar but only dialed into the audio portion of it and never connected from their computer. The attendee report only shows attendees that join the webinar from their computer or smartphone.

  • Angel DeRue's avatar
    Angel DeRue
    New Member
    8 years ago
    Hey Kyle,

    If you go to your "My Recordings" page and click on the link icon to the right of the "Ready" button (looks like an actual link in a chain), a box will pop up inviting you to copy the link to either the basic or custom registration page. Choose whichever one you prefer, and then send the link to whomever you wish by pasting it into the body of an email.

    Hope this helps!

    Angel.
  • Site Brahma kum's avatar
    Site Brahma kum
    New Member
    9 years ago
    This reply was created from a merged topic originally titled Tracking phone callers.

    Hello,
    one of the participantes in a meeting was using his Mobile phone,  but he didn't appear in the meeting report afterwards
  • AshC's avatar
    AshC
    Retired GoTo Contributor
    9 years ago

    Hi,

    Only webinar attendees that join using our software are captured for our attendee report.  If an attendee only dials into the audio of a webinar they will not be listed in any reporting. 

     

    While we keep phone records for 24 hours after an event for troubleshooting purposes, there isn't a way to automatically associate a phone number with a registrant. 

  • Adrian Iglesias's avatar
    Adrian Iglesias
    Contributor
    9 years ago

    Hi Sequoia,

    Please take a look at this support article about managing unidentified callers.  This currently only applies to GoToMeeting and unfortunately not GoToWebinar.

    Essentially, if a person only dials in, the system does not know who they are either as there is no connection to an endpoint software where a name would have been entered.  In GoToMeeting, you can see unidentified callers and rename them if you find out who they are, but that functionality is not in GoToWebinar at this time.  The best practice would be to encourage attendees to join from either a computer or one of the mobile apps so that they are able to input their information.

    Thanks,
    Adrian

  • Sequoia Freeman's avatar
    Sequoia Freeman
    New Member
    9 years ago
    Hi - my company uses the attendance reports to give credit to those who log in to our webinars.  The problem that we are having is that people who dial-in via their phones without loading the app are not shown on the reports thus they do not receive credit.

    Is there a way to identify people who dial-in to confirm that they did attend the webinar?
  • Elisabeth Schwa's avatar
    Elisabeth Schwa
    New Member
    9 years ago
    WebEx has a feature that I would like to see included in GotoWebinar. To be clear, I like GotoWebinar much better than WebEx but want a feature added. WebEx allows attendees to call in only on their phones- no need to also log into the web and join the visual portion. I used this a lot for large conference calls where I needed to selectively mute/unmute people, and to also see how many people are called in. I could then also run reports and see what phone numbers were used to call into the webinar. Thanks so much for listening to my idea and I would be happy to test in labs.