The GoTo Community is currently experiencing some technical issues affecting new posts and comments. You may need to reload the page you are on before you can post a comment. We are actively working with our service provider and apologize for the frustration.
Forum Discussion
Solved
the number of attendees by Phone
How can I find out how many attendees were in webinar by Phone?
Hi,
Only webinar attendees that join using our software are captured for our attendee report. If an attendee only dials into the audio of a webinar they will not be listed in any reporting.While we keep phone records for 24 hours after an event for troubleshooting purposes, there isn't a way to automatically associate a phone number with a registrant.
79 Replies
sueb1 Although Phone-only Attendees of GoToWebinar are not currently captured in any report, we may update the audio functionality in the future so that you may 'see' who is on phone only through your Organizer Control Panel. When / if this is functionality released, we will update the community threads where possible.
I have read other answers to questions about the fact that people who dial in by phone are not counted as attendees. Are there any plans in future to include these participants as we really need to know this information?
When i check the joing stats after a webinar, i am finding that those users who logged in by telephone are not shown. How do i fix that?
Thanks.
- This reply was created from a merged topic originally titled Individuals said they attended my webinar by phone but they do not show up on my ....
- just dialed into the conference did not use the mobile app
Hi Umar,
When you connected from your phone did you just dial into the conference call or join using one of our mobile apps? Webinar attendees need to connect via our software in order to appear in the attendee report, if they only dial into the conference call they will not show up.- People who join a webinar by phone (audio only) will not show up in the attendee list nor the attendance report.
If you joined by smart phone and saw both the visual part of the webinar as well as the audio, then you will show up in the attendee report. - So I am testing the trial version of gotowebinar and I have held up a couple of mock conferences. Everything is good so far but I am experiencing an issue. I set up a mock conference and then join in from my phone as an attendee but it does not show in the software and it does not show in the reports as well. Ho can I fix this? I need to finalize this today to make purchase of GoToWebinar today. PLease helpout
Hi,
Phone only attendees are not tracked at this time and will not appear in the attendee report.- Does GoToWebinar accurately track those who join a webinar via phone ONLY?
