the number of attendees by Phone

Get them to connect to the webinar through a web browser first, then select telephone for their audio choice.

Unlike in gotomeeting, when users call in on the telephone in gotowebinar, they are not shown in the attendee list.  Therefore there is no way to mute/unmute their mic.  How do I correct this problem?

Thank you.

Thanks, I thought it might be related to the divice they used to logon.

There have been some issues with the Attendance reports over the last few weeks. In most cases, the report is correct after a few days.  GoTo is working on this issue.

I had two attendees, one logged in with a tablet, was able to see the webinar and was active with audio.  In the Attendance report, they showed as Not attending.  Any ideas what causes this result?

I too wish the phone-only callers could show up in the list, so we know somone is there.

Hi

would it be possible to include callers who have not used audio pins in the attendee list like gotomeeting does, caller 1, caller 2 etc.

and them being able to dial *something to raise their hand too wouls be nice....

thanks

@HBrunddage The only way to make certain that there are no 'hidden' phone callers currently is to disable the phone dial in option when scheduling a regular webinar, or to utilize the Webcast scheduling version (which currently is VoIP only).

Is there a way to prevent these "silent listeners" from lurking in the background?

Hi Martin7 ,

While the Unidentified Caller feature is not yet available for GoToWebinar, and we do not record these callers on any reports, our LMI Whitepapers do not reference phone systems in general.  Did you know GoToMeeting Plus plans can accommodate up to 250 Attendees per broadcast?