Forum Discussion
- GlennDGoTo Manager
Hi hhuynh, welcome to the community.
When you share an uploaded video in GoToWebinar its audio is played through the attendee's web browser.
- When a presenter shares a video, the video's audio feed will only be played through Computer audio (mic and speakers). This means that any attendees who have dialed into the audio conference using Phone audio will hear the video play through their computer or device's speakers rather than over the telephone.
- If an attendee is not hearing the audio properly (whether they are connected via Computer or Phone audio), they should check the volume on their computer's speakers and/or check their device output. It's possible that the audio is playing through a different output (like a USB headset that is plugged in).
- hhuynhNew Contributor
Hey there Glenn,
We have double checked both of those. Lets say there are 20 people on the webinar.
All from different bussiness/agencies.
Lets say 3 of those 20 are from the same agency. We are only having this problem with 1 agency/business. The other 17 people can hear but the 3 people who can not are all at the same place/working out of the same building. Its a strange issue.