Cannot buy a subscription.

Hi kksav, I have submitted a support ticket for you, in the meantime I would recommend checking your billing information is up to date and you may want to check with your Credit Card company to see if they have denied the transaction by mistake. 

I have the same problem. 

duruszczak welcome to the Community 

I took a look at your account and saw that you contacted customer support and that using a Visa helped resolve the situation. I'm glad this was figured out. 

Hi,

I have the same problem. Bank approves transfers but your system decline transaction.

LMIFC We have sent you an eQuote via email so you can try to purchase again. Please check with your Bank if there are any issues with the transaction approval.

Habe vor 10 Tagen mein Abo verlängert, kann aber bis nicht auf alle user zugreifen

Hi,

How can I answer your question? I replied to your email, but it failed.

Hi GlennD,

I did talk to my bank already, and they approved my purchase. I tried to buy again after my call to the bank, but it didn't succeed. So I called them again. They said that the transaction was cancelled by the store, not the bank. Could you please, check with your system or your team? I purchased the subscription at 10:47 AM. UTC +07:00. Thank you.

Hi LMIFC, welcome to the community.

We checked our system and we see the renewal attempt, however the transaction was declined as the CC is reported as stolen. You will need to talk to your Bank again or use a different CC.