Forum Discussion

Active Contributor

4 years ago

ServiceNow Integration error with OAuth token generation

While trying to use the Integration - LogMeIn Rescue > Token Setup, on submit receive error:

Read operation against 'oauth_entity' from scope 'x_lomei_logmein_re' has been refused due to the table's cross-scope access policy

bcclodfe
4 years ago
To give more info for the solution that worked for me:

Add Application Cross Scope Access entry from Rescue LogMeIn scope to Global oauth_entity read access allowance
Ensure oauth_entity table is set to allow Client Scripts
On oauth_entity table, Application Access tab check Can Read for All Application Scopes

bcclodfe
Active Contributor
4 years ago
I checked the oauth_entity table, Application Access did not have Can Read checked for All application scopes. I checked this, cleared cache for the heck of it, and tried again. Same error. Allow access to this table via web services is also enabled
- AshC
  Retired GoTo Contributor
  4 years ago
  HI bcclodfe
  
  While I'm unclear if your integration problem is related, it is also important to follow these directions from the start: https://support.logmeinrescue.com/rescue/help#rescue-t-rescue-integration-servicenow-certified-integr
  
  Once you've followed these steps exactly, you may want to call into support so we can take a closer look at the set up.
  - bcclodfe
    Active Contributor
    4 years ago
    I have a support ticket open with both LogMeIn and with ServiceNow. So far ServiceNow has been most responsive and we are working to figure out the issue. Still no contact back from LogMeIn.