SM1983's avatar
SM1983
Active Contributor
3 years ago
Status:
Delivered

Need to have auto reply for text messages

Similar to emails, Gotoconnect needs the ability to have a customized automatic responder to people who send text messages.

 

For example, if "John Doe" sends a text message to a Gotoconnect phone number, the recipient (i.e., such as me) should have the ability to create an automatic customized text message, particularly if the recipient will be away from the office for a certain period of time. 

 

Right now, on the Gotoconnect mobile app, there is a text autorespond feature for only incoming phone calls.  Which makes no sense to have it since anyone who calls can get a voicemail message.

Administration & Configuration
Messaging Features
  • KateG's avatar
    KateG
    GoTo Manager
    2 years ago

    bhollenb I've moved your post to this idea. I'm checking with the team on a status update. 

  • tomqcw's avatar
    tomqcw
    New Member
    11 days ago

    I'm looking to revive the request for this feature. 

    I understand that the Instant Response reply is a feature, but as stated above a long time ago, that is for callers, not texters.

    My scenario is job applicants replying or texting us after hours. I would like to inform them that the message was received and we'd reply the next day. Nothing to do with callers, just an auto-reply message to a text, like a Vacation Response to an email.

  • ana2025's avatar
    ana2025
    Active Contributor
    5 days ago

    Instant responses will only be sent to callers who are not an existing contact, looking for all contacts and not contacts

     

    • KateG's avatar
      KateG
      GoTo Manager
      5 days ago

      ana2025, thanks for calling this out. I checked with the team, it's not available for repeat callers at this time and isn't on the roadmap. You can create a feature request for this, check out this post on what makes a good feature request and be sure to vote.  

      • tomqcw's avatar
        tomqcw
        New Member
        4 days ago

        Thanks for the info, but again, my thoughts have nothing to do with Voice Callers, just Auto Reply SMS messages sent back to people who text us after hours or on the weekends.