Could you add the ability to call forward on a schedule? Instead of using the star codes on a daily basis, it would be great to set this up on a schedule. Scenario: A back office staff member cove...
I'm pretty sure you can do this now. Configure your regular schedule to add the 3 to 7 period to your closed status. Create another schedule to include the 3 to 7 period as open. Connect the closed status of your regular schedule to the open status of the 'forwarding" schedule. Then connect the open status of the 'forwarding' schedule to the phone of this person via whatever method you want, ie direct extension or ring group. The closed and holiday links can connect to your nodes that were originally attached to the regular schedule.