BlakeEckert's avatar
BlakeEckert
Active Contributor
3 days ago
Status:
Reviewed by moderator

Cannot Change Device Name - Add 'Use the Assigned User's Name' toggle to GoTo Admin

Currently in GoTo Admin, you cannot change the name of a device that has a user assigned to it, and there is no option to turn off syncing with assigned user's name, only the option to turn of syncing the display name (which is different) with the assigned users, see below:

This is an issue because when you change assigned users, it does not update the Device name to the new user, it keeps the old one for some reason. Also, sometimes customers want a name other than the assigned user's name for a device, like Warehouse, Shop, or another department. Currently, the only way to change the name is to clear out the Assigned User field, type in the name you want, then put an assigned user in and save. While this workaround is simple, it is still inconvenient and does not look good to customers. 

 

Administration & Configuration
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2 Comments

  • KateG's avatar
    KateG
    GoTo Manager
    23 hours ago

    hi BlakeEckert​ Nice seeing you and thanks for this feature request. 

    I shared this with the team, one solution to this is to have a 'Use the Assigned User's Name' name toggle under Devices in the new admin.  

    As a current workaround, standalone devices might better fit your use case as opposed to user-centric configurations. For scenarios where a device needs a name unrelated to a user (e.g., for locations or departments), the recommended approach is to configure the device as a standalone device, which allows for independent naming.