vance21's avatar
vance21
Active Contributor
7 days ago
Status:
Reviewed by moderator

SMS Users

When messages to a shared number are responded to each user only sees that the number (or themselves) is who responded to the text. Makes it tricky to try and figure out who picked up the conversation. EX. when viewing out going messages it would show time sent and user that sent message.

2 Comments

  • KateG's avatar
    KateG
    GoTo Manager
    2 days ago

    Hi vance21​ thanks for your suggestion, this has been shared with the team. 

    Please note this feature (shared inbox) is currently available on the Customer Engagement Platform. You can find out more information on that here

  • KateG's avatar
    KateG
    GoTo Manager
    2 days ago
    Status changed:
    New
    to
    Reviewed by moderator