Can not connect with client app

[Jahmil]

I cant connect with one of PCs that i have acces in LogMeIn

give the following error:

error occurred: error:0a000410:lib(20)::reason(1040)

i uninstall and reinstall fresh copy an get the same error

[GaborO]

Hi @Jahmil!
Welcome to the GoTo Community.

It seems that the new version of LogMeIn service cannot load its old certificate.

To fix it no need to reinstall LogMeIn.

Run this command in an administrator command prompt on the computer you want to access, to regenerate the service's certificate:

"C:\Program Files (x86)\LogMeIn\x64\LogMeIn.exe" cert -createca -createsc

Please note that auto-login from the client will fail for the first time. Then it should be working.

[Jahmil]

the command shows;

[GlennD]

Hi @Jahmil,

Can you please try the following:

Open the command prompt of my computer in LogMeIn Client
1. cd "C:\Program Files (x86)\LogMeIn\x64"
2. cmd
3. logmein.exe cert -createca "LogMeIn CA on %COMPUTERNAME%" -createsc "%COMPUTERNAME%"
4. net stop LogMeIn && net start LogMeIn

[Jahmil]

Thanks GlennD

see the result

[GaborO]

Hi @Jahmil!

The problem is that Windows returns a 3-digit "sub-region-code" instead of the 2-character "alpha-2" country code. Check for example: https://github.com/lukes/ISO-3166-Countries-with-Regional-Codes/blob/master/all/all.csv 
Based on the 419 value, you might be in the Latin America and the Caribbean region.

I've seen this problem in Mexico.

To overcome on this problem you have to explicitly specify the 2-digit code of your country. So find the "alpha-2" code of your country in the table above and issue the following command in an administrator command prompt:

"C:\Program Files (x86)\LogMeIn\x64\LogMeIn.exe" cert -createca "Default CA" "<alpha-2 code of your coutry>" -createsc

For example if you are in Mexico, then issue the following command:

"C:\Program Files (x86)\LogMeIn\x64\LogMeIn.exe" cert -createca "Default CA" "MX" -createsc

[Jahmil]

Thanks a lot GaborO

i follow your instructions, close & start LogMeIn and now works

i repeat thanks a lot

[Arai]

Thank you, this also solved my problem

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