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Active Contributor

Re: connection to the remote computer has been lost

Support did a faceplant on case number 17005752, which we opened originally on March 14. 


First human reply from GoTo was March 17, some initial, though unhelpful, back and forth followed, often requiring additional clarity. The last contact we received from GoTo suport was April 8, where we attempted to schedule a support call for Apr 11 and 12. We repeatedly attempted to reach GoTo Support during the remainder of April and early May, finally receiving a reply from GoTo on May 10 (!!!) only to request. 


Sorry to go off the rails here, but for the amount we (and everybody else) pays, it was an astonishingly poor performance.