CTRL ALT DEL not working

[hyanaga]

I'm suddenly having the same issue.  I am on the Trial Version, but it was working fine for months and now suddenly won't work.  I'm still evaluating if I want to use this for my primary remote connection tool, but I'm not sure it will work out.  May have to go back to TeamViewer.

[GlennD]

Hi @hyanaga, welcome to the community. 

I moved your post from the GoToAssist community as you are using GoTo Resolve. Can you please provide some more details about what you are experiencing? 

• How often are you unable to send a Ctrl+Alt+delete?
• What versions of Windows were the client computers you were connected to running?
• When you were unable to send a Ctrl+Alt+Delete did you check to see if you were in Admin Mode? 
   

[hyanaga]

Thank you.  I am on the Free Version, but it's been working fine.  I am logging into my client's server, I don't know their Windows Server version but it is recent. 

I don't have an Admin mode icon, I don't have an icon forthe Ctrl Alt Delete on the toolbar either.  It's like all of the remote features are turned off.  Do you no longer offer the Free version?  My account still says that this feature is supposed to work.

[GlennD]

Both buttons should be displayed when you connect to any of your 5 Pro devices. If you are using attended support sessions be sure to check the boxes displayed so that the client grants you admin access at the start of the session.

[hyanaga]

I am connecting to one of my Pro devices.  The buttons are not there.  Thanks.

 

[GoTo_Robi]

 Hi @hyanaga 

Sorry for the late reply.

It is a bug that you don't see some icons during your connection to a pre-deployed device.

The fix is on the way and will be included in the next release in a few days. 

Sorry for the inconvenience.

Br,

Robi

[GoTo_Robi · Accepted solution]

Hi @hyanaga 

The fix to allow all functionalities during a session went live last week.

Sorry for the inconvenience.

Br,

Robi

[hyanaga]

Sorry for the delay responding.  These buttons are restored and the issue is resolved, thank you!

[GoTo_Robi]

Excellent! Thanks for the confirmation.

Have a nice day.

Br,
Robi