The GoTo Community is currently experiencing some technical issues affecting new posts and comments. You may need to reload the page you are on before you can post a comment. We are actively working with our service provider and apologize for the frustration.
Forum Widgets
Featured Content
Recent Discussions
Installation Failed
[EN] LMI AV fails to install on new PCs (Windows 11 Pro 25H2 build 26200.6899) — need compatible installer Summary On several brand-new PCs, LogMeIn Antivirus (Endpoint Security Tools) fails during installation due to an OS compatibility check. Looking for confirmation of support for Windows 11 25H2 and a link/ETA for a compatible installer. Installer error Installation failed! Version 7.9.26.567 is not compatible with Windows 11 Pro 25H2 (10.0.26200.6899). Please download the latest installation kit. Environment Devices: multiple new OEM PCs OS: Windows 11 Pro 25H2, build 26200.6899 (fully updated) Package: Endpoint Security Tools 7.9.26.567 (downloaded from the admin console) No third-party AV; Microsoft Defender active pre-install Steps to reproduce Fresh OOBE, apply all Windows Updates Run LMI AV installer as Administrator Installer stops with the incompatibility message above error message : https://workdrive.zohoexternal.com/external/4578b6cc057ea7adb40501d879d8de040e79b585853c8f53a6f10a884f780a2d error message
Strange purple glitching when in remote sessions
Is anyone else having strange purple glitching on remote session screens? It's not consistently an issue but it seems to happen randomly for our agents and it's happening across different PCs and different graphic drivers so im not sure thats its graphic related. The issue is not visible on users end only on agent side in the remote session.
GTR - Remote Execution - Group as a target
Hi. I am new to GTR and want to use Remote Execution extensively. On Step 3 of creating a new job (Select devices or groups, Select devices or groups for this job), a group is not an option to select. I can filter a group and select the devices individually, but not the actual group. Imagine this scenario... you have extensive automations configured. You are also adding devices as time goes on to groups which require these automations. Unless you can target a group, you will have to continuously update all of your RE jobs to include the new devices every time you add a new device. Is there no way to target a group specifically? Thank you for your assistance.
Unable to Create Tickets from Teams – GoTo Resolve Integration Broken Since April
Hi everyone, I'm reaching out to report a persistent issue we've been experiencing with GoTo Resolve integration in Microsoft Teams. Since April 9, I opened a support ticket with GoTo regarding users who were no longer able to create tickets directly from Teams. Initially, it appeared that only some users were affected. Upon further investigation, we discovered that several accounts had been deactivated—but not by me or anyone in our organization. Shortly after, all accounts were deactivated, and then reactivated by GoTo developers. However, since then, no one in our organization has been able to create tickets from Teams: The command prompt (e.g., using /create ticket) no longer works. The "Create Ticket" button now opens an error window. In Microsoft Intune, I noticed that there is no GoTo Resolve enterprise application listed. I can't recall if it was ever there before, but its absence might be related. At this point, no Microsoft 365 account in our tenant can use GoTo Resolve from Teams at all. Has anyone else experienced this issue? Is there a known fix or update from GoTo regarding Teams integration? Thanks in advance for your help!
Best practices for reinstall/repair of client?
Is there a preferred method for either reinstalling or repairing the resolve client? I see there is no way to do a repair of the installation via Windows Settings - Installed Apps, but I also just recently installed over an existing install on another machine and it duplicated it in the database, so I had to do cleanup for that with copying down inventory item data, removing that and the associated device, re-syncing, and then manually adding back the inventory data. Is there an easy way of doing this when the client decides to stop working? In this case, I believe the client may have been trying to update and it failed, as the service can no longer find the executable.
LogMeIn Resolve Welcome page Helpdesk
After Adding User on GoTo Admin portal the Welcome page user gets does not take him to the Helpdesk page: https://helpdesk.me/tickets but it is taking to https://myaccount.goto.com/products which is a wrong landing page for new Staff added to the ticketing system. This is needs to be fixed as we are adding 100+ users using CSV file.
What's new
Check out the latest Release Notes