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SyntecRyan
Active Contributor

Clipboard Sync no longer works - Desktop Console

We are limited to the desktop console in our environment, clipboard sync has started to fail completely as of this week for all agents. Please fix.

5 REPLIES 5
GlennD
GoTo Manager

Re: Clipboard Sync no longer works - Desktop Console

Hi @SyntecRyan, welcome to the community.

 

Can you please provide some more details?

 

Glenn is a member of the GoTo Community Care Team.

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SyntecRyan
Active Contributor

Re: Clipboard Sync no longer works - Desktop Console

Sure, what would you like to know?

 

We enable the clipboard sync, the clipboard doesn't sync. We are on a domain network, running windows 10 and connecting to primarily non-domain users on windows 10/11 via the desktop console. It has been an issue on every recent session as far as we have noticed. It did work previously.

GlennD
GoTo Manager

Re: Clipboard Sync no longer works - Desktop Console

Thank you. The more information you include when reporting an issue (e.g. the operating systems involved), help us test and recreate the issue faster so it can then be escalated to the team and addressed.

 

Glenn is a member of the GoTo Community Care Team.

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AhmedEzzat
New Contributor

Re: Clipboard Sync no longer works - Desktop Console

Hello!

We've been dealing with the same issue. 

Using GoTo Resolve desktop console.

OS: Windows 10 & 11 for both the agent & endpoint.

 

Thanks for you help!

GoTo_Robi
GoTo Contributor

Re: Clipboard Sync no longer works - Desktop Console

Hi all,

Thanks for the reports!

We are aware of the problem, our engineering team is going to fix it soon.

Sorry for the inconvenience and thanks for your patience.

Br,

Robi