Device List not displaying

[Boyd B.]

Currently as of Noon PDT, my Device List is not displaying in either the web or desktop console. All services are showing as up and running at https://status.gotoresolve.com/. Is there an issue on GoTo's end?

[GlennD]

Hi @Boyd B. 

I apologize for the frustration, we are researching this issue now.

[bzouggari]

same hier

[eppyl]

Our office and IT department is seeing this - everyone is having the same problem the screen is blank I hope this gets resolved quickly 

[dstclair]

AWS is down is this in any way related? We are unable to troubleshoot on top of this... @GlennD 

[Boyd B.]

re: AWS being down.

The allowlist for firewalls includes the following:

*.console.gotoresolve.com

TCP/443

Various Resolve services are hosted under this domain, in AWS Note: Including but not limited to: cdn.console.gotoresolve.com reporting.console.gotoresolve.com sessions.console.gotoresolve.com

*.s3.amazonaws.com*.	TCP/443	Recording file download using signed URLs
*.s3.eu-central-1.amazonaws.com	TCP/443	Recording file download using signed URLs
*.s3.us-west-2.amazonaws.com	TCP/443	Recording file download using signed URLs

[GlennD]

Hi,

Yes, it is my understanding that the current AWS issues are the root cause. We are working to mitigate the issue and restore service currently.

[Boyd B.]

Looks like the console is working again.

[GlennD · Accepted solution]

AWS has updated its status to resolved and we see service restoring to normal.