Outlook incident description has no carriage return

[efanning]

Hello:

When we receive a notification from GoTo Resolve's Helpdesk stating that there's a new ticket, the incident description is one big paragraph in the email in Outlook and OWA.  In the actual ticket, it looks normal as it also does in a browser based email like Gmail.  I have attached examples of Outlook and from Gmail.  Is there something I need to change in Outlook or Exchange to make this more readable in email format?

Thanks

[GyulaMucsi]

Hi efanning,

Thank you for letting us know. We will investigate and get back to you shortly.

[GyulaMucsi]

Hi,
We have reproduced the issue, and are looking into fixing it. Thank you again for your feedback.

[efanning]

Great news, look forward to the fix.  Thank you

[efanning · Accepted solution]

This appears to have been improved.  Thank you.

[efanning]

This has gone backwards with the latest update.  Email is coming in fine, the ticket itself is not showing the carriage return anymore.  Will this be resolved again?

[GyulaMucsi]

Hi, 

Are you experiencing the same as before?

Could you please send us a screenshot of the issue?

[efanning]

I do, but it's saying I don't have permission to upload photos.  What is the preferred way I do this?

[GlennD]

I think our spam filters were getting in the way, @efanning please try adding your image again.

[efanning]

Ah, ok, yeah looks like I can post images now.

Here is how the email looks coming from GoToResolve and how it is sent from the user (this one usually from HR):

Once we pull up the ticket in GoToResolve (Helpdesk), all the carriage returns are removed and looks like this.

It was like this in the beginning and was resolved but has since reverted back when the new editor was implemented.