When I am running multiple support sessions, and a client in one of the not-in-focus session chats to me, it makes the chat in that session the active one, and anything that I'm trying to type in what was the in-focus session is lost. This might honestly be the most frustrating thing I've ever experienced with any software I've ever used. Let me choose when to switch over and reply, and let me keep typing in the chat of the session that I've chosen to have in focus. ... View more

I often need to open multiple unattended connections and it is a bit annoying that I must reload the list every time and wait for it to populate. Is it possible to place a tick box on the unattended computers list to keep it open after you select a session so that you can open multiple sessions faster. ... View more

Many times I have to connect to several computers at a customer site at the same time. It would be extremely helpful if the application allowed you to copy and paste text between sessions. ... View more

I would like to easily see how long a session has been going. This could also include time stamping the Chat messages and Notes when they are added. ... View more

I would like for a way to disable the use of the customer's keyboard and mouse during the session. I wouldn't mind if it asked them permission first and only allowed them to click OK. I have problems with fighting customers over the mouse even after telling them moving it prevents me from doing so. Also, when logged in as the administrator I don't want the customer able to close the session or do anything to the computer until I log out. ... View more

I would like the ability to print from my client's computer to my own, remotely in session. ... View more