Forum Discussion

Woly's avatar
Woly
New Contributor
4 months ago

GotoAssist v5 - Working with stored credentials

Hi!

 

v4  lets me choose to login using the saved credentials or not. In v5 theres no way to choose, right?

https://help.gotoassist.com/remote-support/help/storing-unattended-credentials-windows-only
"The credentials are saved. Any agent connecting to the device will be logged in using the saved credentials."

Sometimes the stored credentials are applied, and sometimes not.

Where's the feature gone?

  • KateG's avatar
    KateG
    GoTo Moderator

    Hi Woly, welcome to the GoTo Community, 


    As mentioned in this post, stored credentials are currently compatible with Windows OS and can be updated through the Unattended endpoint when running in the task bar. 

     

    If this isn't working can you share what's going on when sometimes they are applied, sometimes they aren't? Is there anything different going on when they aren't being saved? 

    • Woly's avatar
      Woly
      New Contributor

      After connecting to a Win10 oder Win11 pc, the stored credentials are applies automatically. That seems to work fine. After logoff from that machine sometimes I have to login again. But theres no button to apply stored credentials manually?!

       

      After connecting to a Windows Server 2012R2/2016/2019, the stored credentials are not applied. And theres no button to apply stored credentials manually?!

      • GlennD's avatar
        GlennD
        GoTo Manager

        Hi Woly,

         

        Unfortunately, the GTARS v5 implementation works a little differently to v4 and there isn't an option to apply stored credentials once you log out.