Solved! Go to Solution.
Hi Fred,
When you are using RDP, remember you are not viewing that computer's actual desktop, so you will not see any of the software prompts displayed during a regular installation. In order to use RDP to install you musy be in console mode.
Glenn: So you are starting an Attended session with your Client who is logged in with Admin rights, and the option to set up Unattended Support is grayed out in the Tools menu? Do you check to make sure the GoToAssist software is no longer on their computer? If the Unattended Client service is still running we will think it is already set up for UnattendedWell, not exactly. I am starting a session with UltraVNC and downloading the Unattended access GTA and installing it. Then I have a GTA session and want to make it unattended all the way by giving it the needed password. It sounds like I should be using a slightly different approach.
Support and won't allow another install.
I've run into this enought times to want to share and perhaps get some help!!
I have a new computer on the network. I can RDP into it from inside the network using a computer that I *can" access with GTA.
Once I connect with GTA>#1 and RDP #1>#2 then download GTAUA from the website, then install it, it never starts.
So then, I go to helpme.net and try from there using a Support Key.
In that case, I get:
Connected to GoToAssist
Your session should begin shortly. You can close this windows now.
BUT NOTHING HAPPENS thereaftger.
(The GTA service is running)
Hi Fred,
When you are using RDP, remember you are not viewing that computer's actual desktop, so you will not see any of the software prompts displayed during a regular installation. In order to use RDP to install you musy be in console mode.