Hello! Since last Thursday the Agent overview card isn't reflecting the calls waiting accurately. This is occurring for 1 queue we have, for all users. Is there anything we can do to "refresh" the queue?
This ss was taken when only 13 callers were actually in the queue
Its like its getting stuck, yet the longest call timer keeps going even if that call is no longer in the queue. Dealing with support on this will be a nightmare since I don't uses this queue myself and none of our users have time to sit with support for an hour to take screenshots. I'm really hoping that others have noticed this and there is something we can do to fix it?
TY for taking a look!
Looking at this further.. the longest wait time just keep counting never resetting once that call has cleared. here is a pic that really shows the discrepancy.
