cancel
Showing results for 
Search instead for 
Did you mean: 
mkeaton
Active Contributor

Downtime Procedures?

So today we having been down due to an outage at GoTo  for well over an hour now. Because GoTo controls the phone system AND the ring tone there is no way for us to port forward the ring tone to a medical answering service. It simply doesn't work? So as a medical office that has urgent calls we are unable to forward those calls to a answering service when the phones go down? What  are the options for GoTo customers when the phones cripple the business as they are for us currently?

 

Been down since 9:48 AM PST - no one is able to make a call in or out, when you dial our main number it does nothing

Its currently 11:21 PST - phones are still down.

7 REPLIES 7
mkeaton
Active Contributor

Re: Downtime Procedures?

11:45 - still down and no updates from GoTo in the last hour. Ive also been on hold for support for 40 minutes.


GlennD
GoTo Manager

Re: Downtime Procedures?

Hi @mkeaton,

 

I apologize for the current frustration, we have everyone working on this. I will work with the team to see what temporary workarounds could be used in this situation. 

 

Glenn is a member of the GoTo Community Care Team.

Was your question answered? Please mark it as an Accepted Solution.
Was a post helpful or informative? Give it a Kudo!.

Free new user and admin training
MichaelZ
Visitor

Re: Downtime Procedures?

GoTo website says VOIP is operational but ours has been down for hours.  Do you have VOIP?  Thank you!

MichaelZ
Visitor

Re: Downtime Procedures?

Is it only PSTN or VOIP or both please?  Thank you

 

mkeaton
Active Contributor

Re: Downtime Procedures?

Yep we are VOIP, and those calls are not happening! No inbound or out, no inner office, yet we have a dial tone on the phone itself.

 

Connection Status shows these down: PSTN   so it must be effecting VOIP calls as well.

GlennD
GoTo Manager

Re: Downtime Procedures?

Hi @MichaelZ, welcome to the community.

 

We are updating the status page to include VOIP, we are making changes which should improve things.

 

Glenn is a member of the GoTo Community Care Team.

Was your question answered? Please mark it as an Accepted Solution.
Was a post helpful or informative? Give it a Kudo!.

Free new user and admin training
ACTTECH
Regular Visitor

Re: Downtime Procedures?

Over 400 devices and several clients are unable to do business for the last 2 hours. VoIP systems. Last update was 20 minutes ago. Really hoping you guys are close to a resolution.