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VKY
New Contributor

Email notifications from GoTo to spam quarantine

This is more of a general issue with communications from LMI/GoTo but all of the forums are for specific products. 

 

Yesterday we had a communication come in about GoTo Connect e911 changes. That email went to our filtering service quarantine due to SPF/DMARC alignment failure. SPF/DMARC failures are nearly always a problem on the sending side (as in, LogMeIn/GoTo need to fix something). Today a user attempted to reset her password and the email for that also went to quarantine for SPF/DMARC failure. 

 

Please let your internal IT teams know about these issues. They will want to correct DNS records ASAP to ensure that future communications don't end up in quarantines and/or spam folders.

 

Thanks

4 REPLIES 4
AshC
GoTo Moderator

Re: Email notifications from GoTo to spam quarantine

Hi @VKY 

We are investigating reports of this type.  I'll try to get an update from the team as soon as possible. 

 


Ash is a member of the GoTo Community Care Team.

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AshC
GoTo Moderator

Re: Email notifications from GoTo to spam quarantine

@VKY  Could you please send a copy of the problem email as a separate attachment to this email alias so we can review the qualities in full?   :  gotoservice@goto.com 


Ash is a member of the GoTo Community Care Team.

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VKY
New Contributor

Re: Email notifications from GoTo to spam quarantine

I tried and it bounced...

 

Your message to gotoservice@goto.com couldn't be delivered.

gotoservice wasn't found at goto.com.

AshC
GoTo Moderator

Re: Email notifications from GoTo to spam quarantine

@VKY   Sorry, can you try the older domain this time?  :  gotoservice@logmein.com 

 

Thanks. 


Ash is a member of the GoTo Community Care Team.

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