Getting a texting number from GOTO

[Bradyhed10]

This might be a dumb question

But I am currently trying to set up texting from our Admin account and we registered what we needed to on our admin side and I can now give access to users to text which I could not previously.

The issue I run into the majority of our numbers are landline numbers is there a way to add numbers and select the option of being able to text from that number that I am ordering on GOTOs . Or do i need to buy a number that is able to receive texts and port it over.

Thank you

[KateG · Accepted solution]

Hi @Bradyhed10 

Not a dumb question, but I want to make sure I understand what you are asking.

This article explains how not all phone numbers support text capability because of the phone number's carrier. You can email numbers@logmein.com to get help switching your phone number to a different carrier.

Let me know if this helps with your question. Thanks!