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AdaS
New Contributor

Recent Update

It would be helpful to know when GoTo is going to send out an update that changes the settings in the desktop application. The update we received recently is not helpful, it changed the view under "Contacts" and it makes it more difficult to find contacts and use, we would prefer the way it was prior to this. What other updates did you push out that were intended to be helpful?

1 ACCEPTED SOLUTION

Accepted Solutions
AshC
GoTo Moderator

Re: Recent Update - Contact View

Hi, 

The search bar is being added back into the application now.  Thanks for your patience while we reversed the change. 


Ash is a member of the GoTo Community Care Team.

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9 REPLIES 9
GlennD
GoTo Manager

Re: Recent Update

Hi @AdaS, welcome to the community.

 

I apologize for any frustration the recent update has caused. Could you please provide some more details about the issues you are facing due to the update so I can share them with our team?

 

Glenn is a member of the GoTo Community Care Team.

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AdaS
New Contributor

Re: Recent Update

Dislike how the Contacts page is displayed, all over on the side bar rather than populating the whole screen. It was much easier to use before the update.

GlennD
GoTo Manager

Re: Recent Update

Thank you, we appreciate the feedback and it has been shared with our team. 

 

Glenn is a member of the GoTo Community Care Team.

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LHewlette
New Contributor

Re: Recent Update - Contact View

Please change the Contact View back to the way it was.  Before the update I could have the app open on my desktop monitor and see a list of everyone's status on the right.  Now, I can only see one person at a time on the right and have to scroll and "view more" repeatedly to see everyone listed on the left.  The new view makes the app on our monitor useless.

AshC
GoTo Moderator

Re: Recent Update - Contact View

@LHewlette @AdaS   We recognized an issue with Contacts that was recently corrected.  Are you still seeing the same behavior there today? 


Ash is a member of the GoTo Community Care Team.

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Saluki
Active Contributor

Re: Recent Update - Contact View

@AshC How recent was this correction?  Ours don't work at all.  I have another thread about the Contacts tab not loading at all and displaying a 404 error.  I opened a support case, too, but no one has responded at all. 

LHewlette
New Contributor

Re: Recent Update - Contact View

Nothing has changed since I complained on May 9th.  The List of contacts is still populating on the left and more difficult to work with.

 

AshC
GoTo Moderator

Re: Recent Update - Contact View

@Saluki  Please let us know if you should experience any new issues there, and we'll have a Support agent follow up. 


Ash is a member of the GoTo Community Care Team.

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AshC
GoTo Moderator

Re: Recent Update - Contact View

Hi, 

The search bar is being added back into the application now.  Thanks for your patience while we reversed the change. 


Ash is a member of the GoTo Community Care Team.

Was your question answered? Please mark it as an Accepted Solution.
Was a post helpful or informative? Give it a Kudo!