Solved: Website Chat + Messenging Survery

WFI · ‎04-25-2023

Hello,

Few things I need help with.

1) I need help getting the live chat function to work on our website and showing up on my GOTO app. We had it on our website and I was testing it, but couldn't see it anywhere on the app ?

2) I want to start sending a message automatically maybe after 10mins that says DID WE RESOLVE YOUR ISSUE? or something, can we set something up for that?

Thank you.

GlennD · ‎04-26-2023

Hi @WFI,

Have you reviewed this support article alread y? There are a couple of prerequisites:

You must be set up as a user and be assigned the admin role. This can also be done from your admin portal if you have access permissions. Make sure you have created a chat queue first.

Glenn is a member of the GoTo Community Care Team.

Was your question answered? Please mark it as an Accepted Solution.
Was a post helpful or informative? Give it a Kudo!.
Do you want a new feature added? Make sure you Kudo (vote) for the Idea

Free user and admin training

View solution in original post

WFI · ‎04-26-2023

Any one can help?

GlennD · ‎04-26-2023

Hi @WFI,

Have you reviewed this support article alread y? There are a couple of prerequisites:

You must be set up as a user and be assigned the admin role. This can also be done from your admin portal if you have access permissions. Make sure you have created a chat queue first.

Glenn is a member of the GoTo Community Care Team.

Was your question answered? Please mark it as an Accepted Solution.
Was a post helpful or informative? Give it a Kudo!.
Do you want a new feature added? Make sure you Kudo (vote) for the Idea

Free user and admin training

Website Chat + Messenging Survery

Re: Website Chat + Messenging Survery

Re: Website Chat + Messenging Survery

Re: Website Chat + Messenging Survery