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Audio Dropping

The audio will drop every 10 minutes during a gotowebinar meeting. I have opened all the the ports that the help articles say to open. I haven't had problems in 10 years using this service. No one seems to know how to fix it in support. Any Ideas?

 

1 REPLY
LogMeIn Contributor

Re: Audio Dropping

@esgc  I am sorry for the ongoing troubles there.

 

Since the problem began, have you tested the same computer used to join GoToMeeting with on a different network completely? 

 

What it sounds like to me is a possible latency issue within your own LAN.  You can monitor for latency with various free third-party apps during your next session in order to potentially 'see' where the drops are occurring.