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New Contributor

Cannot Log in to GotoMeeting OutLook Plugin - Certificate Error

Dear Experts,

 

I am having some trouble logging in to the Outlook plugin. After installing the outlookg plug , When I open the Sign-In Windown for the Outlook plug-in, the sign-in window appears and after providing my credentials I get a Certificate error for the site's security Certificate.

 

On Analysis i found the following information

 

A SSLv3-compatible ClientHello handshake was found. Fiddler extracted the parameters below.

Version: 3.3 (TLS/1.2)
Random: 5B 3F 59 D1 81 99 19 81 E8 E7 E3 34 37 4B 0C 3E E4 31 37 BE B9 BE F3 80 01 9B B8 43 7A 23 52 05
"Time": 19/04/2081 16:47:47
SessionID: C6 D5 C2 EF BE 0C B5 54 09 69 3A 25 8D 0A A4 27 C4 A9 3E F1 0D 12 89 32 38 EB F2 41 07 08 D5 47
Extensions:
server_name builds.citrixonlinecdn.com
s

When one visits https://builds.citrixonlinecdn.com/ you get a 'Your connection is not private error' 
and 

 

This page is not secure (broken HTTPS).
 
Certificate - missing
This site is missing a valid, trusted certificate (net::ERR_CERT_COMMON_N
 
Although I see that the certificates are valid and are issued by a valid CA (Digicert) and a valid intermediate
I do see that there could be a problem with the Common name as the Address redirects to builds.citrixonlinecdn.com and the Subject of the Certificate states the Common Name as builds.getgocdn.com
This may be messing with the Identity of the Certificates.
I have attached screenshots of another Logmein site where the CN on the Certificate and the URL match hence giving no certificate errors -https://authentication.logmeininc.com/
 
 
Please fix this asap
Certexamplejpg.jpgErrorCert.jpgCapture2.JPGError.JPG

 
 
1 REPLY
LogMeIn Contributor

Re: Cannot Log in to GotoMeeting OutLook Plugin - Certificate Error

Hi there,

The 'Citrixonline' reference in that Certificate is no longer accurate.

 

Please see this Outlook install article for administrators, and see if a direct install works for your PC:  https://support.logmeininc.com/gotomeeting/help/install-gotomeeting-outlook-in-silent-mode-for-admin...