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New Contributor

Sound problem

Sometimes the sound disappears for 20 seconds, then returns. Video when it works. Internet is good and stable. Scr.pngI am attaching a screenshot

LogMeIn Contributor

Re: Sound problem

@Ivan111   Sorry, that can happen sometimes if your local area network is experiencing any connectivity or latency problems.  If this is a recurring problem I would suggest switching to Phone Call for the time being, and testing that PC on a different network if you cannot troubleshoot the routing system yourself. 


Here's an article you may find useful regarding connection settings: