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Active Contributor

Re: Unable to add co-organiser to meeting

it seems this topic is a recurring one, as I just figured out when scheduling a G2M today,
that I have the Co Organiser Tab, but when entering a mail address of an user under the same account,

I do not see a user list who can be added as co-organizer. I add the mail address, click on save, but when edit right after, there is no Co Organiser there
Co Organiseres are enabled in the Admin Tool and when using the Webinterface I can add and see users under my account 

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LogMeIn Contributor

Re: Unable to add co-organiser to meeting

Hi @Tho-Mas,

When you start typing in the first letter of the other GoToMeeting Organizer, the software will pull from the current list of Orgs in your group.  At that point you would select the correct organizer from your account, and they would appear in the window frame just below (with an 'X' next to each CO-Organizer for the purpose of removal).

 

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Active Contributor

Re: Unable to add co-organiser to meeting

that is what is supposed to be/was, but only works when scheduling online; there it works, but no in the local App anymore

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LogMeIn Contributor

Re: Unable to add co-organiser to meeting

@Tho-Mas  If you've already performed a complete reinstall of the GoTo software, you may call into Customer Support to receive direct assistance with troubleshooting the Co-Organizer functionality.

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New Contributor

Re: Unable to add co-organiser to meeting

I am an admin. Our organization has "add co-organizer" enabled for all users. I created a new user, and they can't create a co-organizer. It's grayed out and says "disabled by adminisrator."  Everyone else except this one user can  name a co-organizer.

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LogMeIn Contributor

Re: Unable to add co-organiser to meeting

@Rick4  Is the new Organizer in the same group as the Co-Orgs they're trying to add?  Was this user a member of any GoToMeeting accounts previously?

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New Contributor

Re: Unable to add co-organiser to meeting

Yes, the new Organizer is in the same group as the Co-Orgs that they'r trying to add.

 

The user did have a free trial account using our domain email as a login. That's a good question. Since the user had a trial account, I had them change the email on record to a personal email account. Then I was able to create the account. However, the ability to name a co-org was still grayed out. Thanks.

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LogMeIn Contributor

Re: Unable to add co-organiser to meeting

@Rick4 If you want to DM me the affected email address I can take a look at some settings for an anomaly.

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New Contributor

Re: Unable to add co-organiser to meeting

Figured it out. Somehow the user was still  tied to her free account when she scheduled a meeting. Which would explain not being able to assign a co-organizer, etc. All is well. Thanks for your help.