Since upgrading to the latest MacOS Big Sur, none of our team are able to use the screen share function from the desktop app. It just continually says, "waiting for next screen" in the share box. I initially thought this was to do with the Privacy settings, but we've removed and re-added the GTM application and it makes no difference.
Has anyone else got this problem, or have you managed to get GTM working with Big Sur?
Solved! Go to Solution.
We believe this behavior is being caused specifically by launching the meeting through Chrome web browsers. If you were to utilize Safari or another alternate then you should receive the correct GoTo interface.
I expect a fix for this behavior in the next GoTo release, and thank you for your patience.
I use a MAchintosh upgraded into Mac Os Big Sur 11.1
Since I made the upgrade, I cn't use Go to meeting anymore, I can't share my screen and I can't download go to meeting because it doesn't recognize the new system.
Anyone with this problem?
I'm having the exact same problem. If I start my own meeting, it seems ok, but when I join others and they give me presenter view, I get a "waiting for next screen" message and no one can see anything.
So, I spoke to the support folks, where a very nice support agent looked at my system and helped me as best as she could. The situation is this -
1. It is a known issue and they are hopefully going to fix it soon.
2. In the meantime, using Chrome browser ONLY (this will NOT work on Safari as per her), you can do the following -
- Open an incognito window/ tab on Chrome
- Go to https://app.gotomeeting.com
- Enter the meeting number in the form you get
This will get your meeting started. This meeting will allow you to share your screen - and also close the session at the end (I was having trouble closing a GTM session as well, after the Big Sur upgrade).
She told me LogMeIn folks will let people like us know when they have fixed the issue. I can only hope they will let us all know.
Hope this workaround works for at least some of you.
Having the same problem here. Called GTM Tech Support this morning. Checked the permissions in my System Preferences and deleted an old GTM app (that wasn't in use). The GTM app seemed to be working with the Technician.
Immediately thereafter, I checked it with one of my coworkers and it didn't work again. I just keep getting a message that says "Waiting for next screen." Here's what I am seeing: