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New Contributor

Unable to sign in to GoToMeeting Outlook Plugin

Greetings everyone, I tried utilizing some information I found in other threards here but haven't had any luck yet. I'm the IT support for our corporation and I'm running into an odd issue within Outlook 2016, the GoToMeeting plugin worked fine up until the end of last week. We were getting an error 'We apologize, but an error has occured while processing your request. Please try again. For support, please contact Global Customer Support", so I reinstalled GoToMeeting, GoToOpener, and the GoToMeeting Outlook Plugin. We were able to resolve the initial error, however the Plugin still would not launch. We followed instructions to sign out of the Plugin, and that worked. However, now when you attempt to sign in via the Plugin, the Sign in Window automatically closes. I checked and verified there is no Proxy set on the machine, though we are on a domain network, no other users are having issues.

 

I was able to pull this information from the Event Logs

 

Spoiler
2018-09-10 09:39:19,607 [VSTA_Main] ERROR - G2MRestAPI.CreateMeeting: Server response exception:
OSD.API.Exceptions.ExceptionProxyNotReachable: The underlying connection was closed: An unexpected error occurred on a send. ---> System.Net.WebException: The underlying connection was closed: An unexpected error occurred on a send. ---> System.IO.IOException: Unable to read data from the transport connection: An existing connection was forcibly closed by the remote host. ---> System.Net.Sockets.SocketException: An existing connection was forcibly closed by the remote host
   at System.Net.Sockets.Socket.Receive(Byte[] buffer, Int32 offset, Int32 size, SocketFlags socketFlags)
   at System.Net.Sockets.NetworkStream.Read(Byte[] buffer, Int32 offset, Int32 size)
   --- End of inner exception stack trace ---
   at System.Net.Sockets.NetworkStream.Read(Byte[] buffer, Int32 offset, Int32 size)
   at System.Net.FixedSizeReader.ReadPacket(Byte[] buffer, Int32 offset, Int32 count)
   at System.Net.Security.SslState.StartReadFrame(Byte[] buffer, Int32 readBytes, AsyncProtocolRequest asyncRequest)
   at System.Net.Security.SslState.StartReceiveBlob(Byte[] buffer, AsyncProtocolRequest asyncRequest)
   at System.Net.Security.SslState.CheckCompletionBeforeNextReceive(ProtocolToken message, AsyncProtocolRequest asyncRequest)
   at System.Net.Security.SslState.StartSendBlob(Byte[] incoming, Int32 count, AsyncProtocolRequest asyncRequest)
   at System.Net.Security.SslState.ProcessReceivedBlob(Byte[] buffer, Int32 count, AsyncProtocolRequest asyncRequest)
   at System.Net.Security.SslState.StartReadFrame(Byte[] buffer, Int32 readBytes, AsyncProtocolRequest asyncRequest)
   at System.Net.Security.SslState.StartReceiveBlob(Byte[] buffer, AsyncProtocolRequest asyncRequest)
   at System.Net.Security.SslState.CheckCompletionBeforeNextReceive(ProtocolToken message, AsyncProtocolRequest asyncRequest)
   at System.Net.Security.SslState.StartSendBlob(Byte[] incoming, Int32 count, AsyncProtocolRequest asyncRequest)
   at System.Net.Security.SslState.ForceAuthentication(Boolean receiveFirst, Byte[] buffer, AsyncProtocolRequest asyncRequest)
   at System.Net.Security.SslState.ProcessAuthentication(LazyAsyncResult lazyResult)
   at System.Net.TlsStream.CallProcessAuthentication(Object state)
   at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
   at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
   at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)
   at System.Net.TlsStream.ProcessAuthentication(LazyAsyncResult result)
   at System.Net.TlsStream.Write(Byte[] buffer, Int32 offset, Int32 size)
   at System.Net.PooledStream.Write(Byte[] buffer, Int32 offset, Int32 size)
   at System.Net.ConnectStream.WriteHeaders(Boolean async)
   --- End of inner exception stack trace ---
   at System.Net.HttpWebRequest.GetRequestStream(TransportContext& context)
   at System.Net.HttpWebRequest.GetRequestStream()
   at OSD.API.OSDRestAPIBase.TryHttpRequestToApi(String serviceUrl, String httpWebRequest_Method, String contentJsonString, String acceptHeader)
   at OSD.API.OSDRestAPIBase.HttpRequestToApi(String serviceUrl, String httpWebRequest_Method, String contentJsonString, String acceptHeader)
   --- End of inner exception stack trace ---
   at OSD.API.OSDRestAPIBase.HttpRequestToApi(String serviceUrl, String httpWebRequest_Method, String contentJsonString, String acceptHeader)
   at OSD.API.G2MRestAPI.CreateMeeting(String subject, Nullable`1 startTime, Nullable`1 endTime, MeetingTypeEnum meetingType, LoggingService loggingService)
5 REPLIES 5
Highlighted
LogMeIn Contributor

Re: Unable to sign in to GoToMeeting Outlook Plugin

@KYoung  Sorry for the frustration at that user station.  You might try another GoToMeeting Outlook re-install with this CLI version instead.

 

If that fails, I have also seen a registry clearing have positive effects on some PCs (removing 'gotomeeting' entries manually after the uninstall).

Highlighted
New Contributor

Re: Unable to sign in to GoToMeeting Outlook Plugin

Greetings Ash, no worries. I did try a reinstallation with the CLI version, I haven't tried manually clearing the registry entries yet so I can certainly give that a try next but though the CLI installation was successful, I keep getting stuck when signing in to the Plugin in Outlook. I'm able to open the initial screen with the large orange "Sign In" Button, but once that is clicked the sign in window goes away entirely.

Highlighted
LogMeIn Contributor

Re: Unable to sign in to GoToMeeting Outlook Plugin

Thanks @KYoung  If clearing the registry has no effect, you may want to gather some log files from the affected PC, and create a case directly with our support group:

  1. Click Start
  2. Click Run (Alternatively, press Windows Key + R)
  3. Type %temp%
  4. Press Enter
  5. Open LogMeInLogs
  6. Right click G2MOutlookPlugin
  7. Select Send To >
  8. Select Compressed (zipped) Folder
  9. Collect G2MOutlookPlugin.zip

Highlighted
New Contributor

Re: Unable to sign in to GoToMeeting Outlook Plugin

Hi Ash,

 

I seem to be facing a similar issue. The login window on the outlook plugin just simply closes when hit Sign in after entering my credentials. I pulled the logs from the G2MOutlookPlugin folder. I'm not sure how to upload the entire folder here, so I'm copying the contents here.

I'm not entirely sure what this error pertains to:

2020-01-20 11:18:21,262 [VSTA_Main] ERROR - Error in SignIn: Unexpected character encountered while parsing value: <. Path '', line 0, position 0.

I'd appreciate any help.

Program information:
------------------------------------------------------------------------
--- Logging for G2M Outlook Plugin
--- Running on SECA2030004868
--- OS: Microsoft Windows NT 10.0.18362.0
--- User: n3.sharma@CORP
--- Prog.Path: file:///C:/Users/n3.sharma.CORP/AppData/Local/Apps/2.0/Q7CKMACL.C8E/0DR4EWNP.KZP/goto..vsto_45c19c863f482eb1_0003.0017_2ddfeb967033b7ec/GoToMeetingOutlookCalendarPlugin.DLL
--- Runtime Version: 4.8.03752
--- Program Version: 3.23.236.0   (created at: 2020-01-17 11:54:51Z)
--- Manufacturer: LogMeIn, Inc
--- Outlook Version: 16.0.0.4954
--- Outlook User: Nikhil Sharma
------------------------------------------------------------------------
2020-01-20 09:38:14,623 [VSTA_Main] INFO  - AccountManager: API URI=https://api.getgo.com, Key (first 4)=GXqV, User=, API Token (first 4)= [2020-01-20 09:38:04,291]
2020-01-20 09:38:14,627 [VSTA_Main] INFO  - Start Duration: 319ms [2020-01-20 09:38:04,470]
2020-01-20 09:38:14,627 [VSTA_Main] INFO  - Logger configuration source: [default] [2020-01-20 09:38:14,535]
2020-01-20 09:38:35,809 [VSTA_Main] INFO  - ReceiveAccessToken
2020-01-20 09:38:35,860 [VSTA_Main] ERROR - Error in SignIn: Unexpected character encountered while parsing value: <. Path '', line 0, position 0.
2020-01-20 09:38:35,878 [VSTA_Main] ERROR - G2MRibbon.ButtonScheduleMeeting_Click: System.Runtime.InteropServices.SEHException (0x80004005): External component has thrown an exception.
   at Microsoft.Office.Interop.Outlook._AppointmentItem.Close(OlInspectorClose SaveMode)
   at LogMeIn.G2M.OP.G2MPlugin.RibbonController.DisplayOrCloseAppointmentItem(AppointmentItem newAppointment, Appointment appointment)
   at LogMeIn.G2M.OP.G2MPlugin.RibbonController.ButtonScheduleMeetingClicked()
   at LogMeIn.G2M.OP.G2MPlugin.Ribbons.G2MRibbon.ButtonScheduleMeeting_Click(IRibbonControl control)
System.Runtime.InteropServices.SEHException (0x80004005): External component has thrown an exception.
   at Microsoft.Office.Interop.Outlook._AppointmentItem.Close(OlInspectorClose SaveMode)
   at LogMeIn.G2M.OP.G2MPlugin.RibbonController.DisplayOrCloseAppointmentItem(AppointmentItem newAppointment, Appointment appointment)
   at LogMeIn.G2M.OP.G2MPlugin.RibbonController.ButtonScheduleMeetingClicked()
   at LogMeIn.G2M.OP.G2MPlugin.Ribbons.G2MRibbon.ButtonScheduleMeeting_Click(IRibbonControl control)
2020-01-20 09:38:43,903 [VSTA_Main] ERROR - G2MRibbon.ButtonScheduleMeeting_Click: System.Runtime.InteropServices.SEHException (0x80004005): External component has thrown an exception.
   at Microsoft.Office.Interop.Outlook._AppointmentItem.Close(OlInspectorClose SaveMode)
   at LogMeIn.G2M.OP.G2MPlugin.RibbonController.DisplayOrCloseAppointmentItem(AppointmentItem newAppointment, Appointment appointment)
   at LogMeIn.G2M.OP.G2MPlugin.RibbonController.ButtonScheduleMeetingClicked()
   at LogMeIn.G2M.OP.G2MPlugin.Ribbons.G2MRibbon.ButtonScheduleMeeting_Click(IRibbonControl control)
System.Runtime.InteropServices.SEHException (0x80004005): External component has thrown an exception.
   at Microsoft.Office.Interop.Outlook._AppointmentItem.Close(OlInspectorClose SaveMode)
   at LogMeIn.G2M.OP.G2MPlugin.RibbonController.DisplayOrCloseAppointmentItem(AppointmentItem newAppointment, Appointment appointment)
   at LogMeIn.G2M.OP.G2MPlugin.RibbonController.ButtonScheduleMeetingClicked()
   at LogMeIn.G2M.OP.G2MPlugin.Ribbons.G2MRibbon.ButtonScheduleMeeting_Click(IRibbonControl control)
2020-01-20 09:39:13,103 [VSTA_Main] INFO  - ReceiveAccessToken
2020-01-20 09:39:13,134 [VSTA_Main] ERROR - Error in SignIn: Unexpected character encountered while parsing value: <. Path '', line 0, position 0.
2020-01-20 09:43:15,713 [VSTA_Main] INFO  - ReceiveAccessToken
2020-01-20 09:43:16,109 [VSTA_Main] ERROR - Error in SignIn: Unexpected character encountered while parsing value: <. Path '', line 0, position 0.
2020-01-20 09:46:05,260 [VSTA_Main] INFO  - ReceiveAccessToken
2020-01-20 09:46:05,663 [VSTA_Main] ERROR - Error in SignIn: Unexpected character encountered while parsing value: <. Path '', line 0, position 0.
2020-01-20 09:54:03,171 [VSTA_Main] INFO  - ReceiveAccessToken
2020-01-20 09:54:03,593 [VSTA_Main] ERROR - Error in SignIn: Unexpected character encountered while parsing value: <. Path '', line 0, position 0.
2020-01-20 10:25:20,315 [VSTA_Main] ERROR - G2MRibbon.ButtonScheduleMeeting_Click: System.Runtime.InteropServices.SEHException (0x80004005): External component has thrown an exception.
   at Microsoft.Office.Interop.Outlook._AppointmentItem.Close(OlInspectorClose SaveMode)
   at LogMeIn.G2M.OP.G2MPlugin.RibbonController.DisplayOrCloseAppointmentItem(AppointmentItem newAppointment, Appointment appointment)
   at LogMeIn.G2M.OP.G2MPlugin.RibbonController.ButtonScheduleMeetingClicked()
   at LogMeIn.G2M.OP.G2MPlugin.Ribbons.G2MRibbon.ButtonScheduleMeeting_Click(IRibbonControl control)
System.Runtime.InteropServices.SEHException (0x80004005): External component has thrown an exception.
   at Microsoft.Office.Interop.Outlook._AppointmentItem.Close(OlInspectorClose SaveMode)
   at LogMeIn.G2M.OP.G2MPlugin.RibbonController.DisplayOrCloseAppointmentItem(AppointmentItem newAppointment, Appointment appointment)
   at LogMeIn.G2M.OP.G2MPlugin.RibbonController.ButtonScheduleMeetingClicked()
   at LogMeIn.G2M.OP.G2MPlugin.Ribbons.G2MRibbon.ButtonScheduleMeeting_Click(IRibbonControl control)
2020-01-20 10:27:21,913 [VSTA_Main] INFO  - ReceiveAccessToken
2020-01-20 10:27:22,390 [VSTA_Main] ERROR - Error in SignIn: Unexpected character encountered while parsing value: <. Path '', line 0, position 0.
2020-01-20 10:27:22,394 [VSTA_Main] ERROR - G2MRibbon.ButtonScheduleMeeting_Click: System.Runtime.InteropServices.SEHException (0x80004005): External component has thrown an exception.
   at Microsoft.Office.Interop.Outlook._AppointmentItem.Close(OlInspectorClose SaveMode)
   at LogMeIn.G2M.OP.G2MPlugin.RibbonController.DisplayOrCloseAppointmentItem(AppointmentItem newAppointment, Appointment appointment)
   at LogMeIn.G2M.OP.G2MPlugin.RibbonController.ButtonScheduleMeetingClicked()
   at LogMeIn.G2M.OP.G2MPlugin.Ribbons.G2MRibbon.ButtonScheduleMeeting_Click(IRibbonControl control)
System.Runtime.InteropServices.SEHException (0x80004005): External component has thrown an exception.
   at Microsoft.Office.Interop.Outlook._AppointmentItem.Close(OlInspectorClose SaveMode)
   at LogMeIn.G2M.OP.G2MPlugin.RibbonController.DisplayOrCloseAppointmentItem(AppointmentItem newAppointment, Appointment appointment)
   at LogMeIn.G2M.OP.G2MPlugin.RibbonController.ButtonScheduleMeetingClicked()
   at LogMeIn.G2M.OP.G2MPlugin.Ribbons.G2MRibbon.ButtonScheduleMeeting_Click(IRibbonControl control)
2020-01-20 10:27:28,613 [VSTA_Main] ERROR - G2MRibbon.ButtonScheduleMeeting_Click: System.Runtime.InteropServices.SEHException (0x80004005): External component has thrown an exception.
   at Microsoft.Office.Interop.Outlook._AppointmentItem.Close(OlInspectorClose SaveMode)
   at LogMeIn.G2M.OP.G2MPlugin.RibbonController.DisplayOrCloseAppointmentItem(AppointmentItem newAppointment, Appointment appointment)
   at LogMeIn.G2M.OP.G2MPlugin.RibbonController.ButtonScheduleMeetingClicked()
   at LogMeIn.G2M.OP.G2MPlugin.Ribbons.G2MRibbon.ButtonScheduleMeeting_Click(IRibbonControl control)
System.Runtime.InteropServices.SEHException (0x80004005): External component has thrown an exception.
   at Microsoft.Office.Interop.Outlook._AppointmentItem.Close(OlInspectorClose SaveMode)
   at LogMeIn.G2M.OP.G2MPlugin.RibbonController.DisplayOrCloseAppointmentItem(AppointmentItem newAppointment, Appointment appointment)
   at LogMeIn.G2M.OP.G2MPlugin.RibbonController.ButtonScheduleMeetingClicked()
   at LogMeIn.G2M.OP.G2MPlugin.Ribbons.G2MRibbon.ButtonScheduleMeeting_Click(IRibbonControl control)
2020-01-20 11:04:48,127 [VSTA_Main] INFO  - ThisAddIn Shutdown
Program information:
------------------------------------------------------------------------
--- Logging for G2M Outlook Plugin
--- Running on SECA2030004868
--- OS: Microsoft Windows NT 10.0.18362.0
--- User: n3.sharma@CORP
--- Prog.Path: file:///C:/Users/n3.sharma.CORP/AppData/Local/Apps/2.0/Q7CKMACL.C8E/0DR4EWNP.KZP/goto..vsto_45c19c863f482eb1_0003.0017_2ddfeb967033b7ec/GoToMeetingOutlookCalendarPlugin.DLL
--- Runtime Version: 4.8.03752
--- Program Version: 3.23.236.0   (created at: 2020-01-17 11:54:51Z)
--- Manufacturer: LogMeIn, Inc
--- Outlook Version: 16.0.0.4954
--- Outlook User: Nikhil Sharma
------------------------------------------------------------------------
2020-01-20 11:05:21,196 [VSTA_Main] INFO  - AccountManager: API URI=https://api.getgo.com, Key (first 4)=GXqV, User=, API Token (first 4)= [2020-01-20 11:05:11,096]
2020-01-20 11:05:21,199 [VSTA_Main] INFO  - Start Duration: 91ms [2020-01-20 11:05:11,120]
2020-01-20 11:05:21,199 [VSTA_Main] INFO  - Logger configuration source: [default] [2020-01-20 11:05:21,160]
2020-01-20 11:05:45,295 [VSTA_Main] ERROR - G2MRibbon.ButtonScheduleMeeting_Click: System.Runtime.InteropServices.COMException (0x80004005): Error HRESULT E_FAIL has been returned from a call to a COM component.
   at System.Windows.Forms.UnsafeNativeMethods.IWebBrowser2.Navigate2(Object& URL, Object& flags, Object& targetFrameName, Object& postData, Object& headers)
   at System.Windows.Forms.WebBrowser.PerformNavigate2(Object& URL, Object& flags, Object& targetFrameName, Object& postData, Object& headers)
   at System.Windows.Forms.WebBrowser.Navigate(String urlString)
   at LogMeIn.G2M.OP.G2MPlugin.Forms.SignInWindow.ShowSignIn(String url)
   at LogMeIn.G2M.OP.G2MPlugin.Forms.OAuthFormController.SignIn()
   at LogMeIn.G2M.OP.G2MPlugin.ThisAddIn.SignIn()
   at LogMeIn.G2M.OP.G2MPlugin.AppointmentController.AddMeetingToContainer(IEditableMeetingContainer meetingContainer)
   at LogMeIn.G2M.OP.G2MPlugin.RibbonController.AddGoToMeetingSession(String eventName, Inspector inspector)
   at LogMeIn.G2M.OP.G2MPlugin.RibbonController.ButtonScheduleMeetingClicked()
   at LogMeIn.G2M.OP.G2MPlugin.Ribbons.G2MRibbon.ButtonScheduleMeeting_Click(IRibbonControl control)
System.Runtime.InteropServices.COMException (0x80004005): Error HRESULT E_FAIL has been returned from a call to a COM component.
   at System.Windows.Forms.UnsafeNativeMethods.IWebBrowser2.Navigate2(Object& URL, Object& flags, Object& targetFrameName, Object& postData, Object& headers)
   at System.Windows.Forms.WebBrowser.PerformNavigate2(Object& URL, Object& flags, Object& targetFrameName, Object& postData, Object& headers)
   at System.Windows.Forms.WebBrowser.Navigate(String urlString)
   at LogMeIn.G2M.OP.G2MPlugin.Forms.SignInWindow.ShowSignIn(String url)
   at LogMeIn.G2M.OP.G2MPlugin.Forms.OAuthFormController.SignIn()
   at LogMeIn.G2M.OP.G2MPlugin.ThisAddIn.SignIn()
   at LogMeIn.G2M.OP.G2MPlugin.AppointmentController.AddMeetingToContainer(IEditableMeetingContainer meetingContainer)
   at LogMeIn.G2M.OP.G2MPlugin.RibbonController.AddGoToMeetingSession(String eventName, Inspector inspector)
   at LogMeIn.G2M.OP.G2MPlugin.RibbonController.ButtonScheduleMeetingClicked()
   at LogMeIn.G2M.OP.G2MPlugin.Ribbons.G2MRibbon.ButtonScheduleMeeting_Click(IRibbonControl control)
2020-01-20 11:05:50,275 [VSTA_Main] ERROR - G2MRibbon.ButtonMeetNow_Click: System.Runtime.InteropServices.COMException (0x80004005): Error HRESULT E_FAIL has been returned from a call to a COM component.
   at System.Windows.Forms.UnsafeNativeMethods.IWebBrowser2.Navigate2(Object& URL, Object& flags, Object& targetFrameName, Object& postData, Object& headers)
   at System.Windows.Forms.WebBrowser.PerformNavigate2(Object& URL, Object& flags, Object& targetFrameName, Object& postData, Object& headers)
   at System.Windows.Forms.WebBrowser.Navigate(String urlString)
   at LogMeIn.G2M.OP.G2MPlugin.Forms.SignInWindow.ShowSignIn(String url)
   at LogMeIn.G2M.OP.G2MPlugin.Forms.OAuthFormController.SignIn()
   at LogMeIn.G2M.OP.G2MPlugin.ThisAddIn.SignIn()
   at LogMeIn.G2M.OP.G2MPlugin.AppointmentController.AddMeetingToContainer(IEditableMeetingContainer meetingContainer)
   at LogMeIn.G2M.OP.G2MPlugin.RibbonController.ButtonMeetNowClicked()
   at LogMeIn.G2M.OP.G2MPlugin.Ribbons.G2MRibbon.ButtonMeetNow_Click(IRibbonControl control)
System.Runtime.InteropServices.COMException (0x80004005): Error HRESULT E_FAIL has been returned from a call to a COM component.
   at System.Windows.Forms.UnsafeNativeMethods.IWebBrowser2.Navigate2(Object& URL, Object& flags, Object& targetFrameName, Object& postData, Object& headers)
   at System.Windows.Forms.WebBrowser.PerformNavigate2(Object& URL, Object& flags, Object& targetFrameName, Object& postData, Object& headers)
   at System.Windows.Forms.WebBrowser.Navigate(String urlString)
   at LogMeIn.G2M.OP.G2MPlugin.Forms.SignInWindow.ShowSignIn(String url)
   at LogMeIn.G2M.OP.G2MPlugin.Forms.OAuthFormController.SignIn()
   at LogMeIn.G2M.OP.G2MPlugin.ThisAddIn.SignIn()
   at LogMeIn.G2M.OP.G2MPlugin.AppointmentController.AddMeetingToContainer(IEditableMeetingContainer meetingContainer)
   at LogMeIn.G2M.OP.G2MPlugin.RibbonController.ButtonMeetNowClicked()
   at LogMeIn.G2M.OP.G2MPlugin.Ribbons.G2MRibbon.ButtonMeetNow_Click(IRibbonControl control)
2020-01-20 11:05:52,866 [VSTA_Main] ERROR - G2MRibbon.ButtonScheduleMeeting_Click: System.Runtime.InteropServices.COMException (0x80004005): Error HRESULT E_FAIL has been returned from a call to a COM component.
   at System.Windows.Forms.UnsafeNativeMethods.IWebBrowser2.Navigate2(Object& URL, Object& flags, Object& targetFrameName, Object& postData, Object& headers)
   at System.Windows.Forms.WebBrowser.PerformNavigate2(Object& URL, Object& flags, Object& targetFrameName, Object& postData, Object& headers)
   at System.Windows.Forms.WebBrowser.Navigate(String urlString)
   at LogMeIn.G2M.OP.G2MPlugin.Forms.SignInWindow.ShowSignIn(String url)
   at LogMeIn.G2M.OP.G2MPlugin.Forms.OAuthFormController.SignIn()
   at LogMeIn.G2M.OP.G2MPlugin.ThisAddIn.SignIn()
   at LogMeIn.G2M.OP.G2MPlugin.AppointmentController.AddMeetingToContainer(IEditableMeetingContainer meetingContainer)
   at LogMeIn.G2M.OP.G2MPlugin.RibbonController.AddGoToMeetingSession(String eventName, Inspector inspector)
   at LogMeIn.G2M.OP.G2MPlugin.RibbonController.ButtonScheduleMeetingClicked()
   at LogMeIn.G2M.OP.G2MPlugin.Ribbons.G2MRibbon.ButtonScheduleMeeting_Click(IRibbonControl control)
System.Runtime.InteropServices.COMException (0x80004005): Error HRESULT E_FAIL has been returned from a call to a COM component.
   at System.Windows.Forms.UnsafeNativeMethods.IWebBrowser2.Navigate2(Object& URL, Object& flags, Object& targetFrameName, Object& postData, Object& headers)
   at System.Windows.Forms.WebBrowser.PerformNavigate2(Object& URL, Object& flags, Object& targetFrameName, Object& postData, Object& headers)
   at System.Windows.Forms.WebBrowser.Navigate(String urlString)
   at LogMeIn.G2M.OP.G2MPlugin.Forms.SignInWindow.ShowSignIn(String url)
   at LogMeIn.G2M.OP.G2MPlugin.Forms.OAuthFormController.SignIn()
   at LogMeIn.G2M.OP.G2MPlugin.ThisAddIn.SignIn()
   at LogMeIn.G2M.OP.G2MPlugin.AppointmentController.AddMeetingToContainer(IEditableMeetingContainer meetingContainer)
   at LogMeIn.G2M.OP.G2MPlugin.RibbonController.AddGoToMeetingSession(String eventName, Inspector inspector)
   at LogMeIn.G2M.OP.G2MPlugin.RibbonController.ButtonScheduleMeetingClicked()
   at LogMeIn.G2M.OP.G2MPlugin.Ribbons.G2MRibbon.ButtonScheduleMeeting_Click(IRibbonControl control)
Program information:
------------------------------------------------------------------------
--- Logging for G2M Outlook Plugin
--- Running on SECA2030004868
--- OS: Microsoft Windows NT 10.0.18362.0
--- User: n3.sharma@CORP
--- Prog.Path: file:///C:/Users/n3.sharma.CORP/AppData/Local/Apps/2.0/Q7CKMACL.C8E/0DR4EWNP.KZP/goto..vsto_45c19c863f482eb1_0003.0017_2ddfeb967033b7ec/GoToMeetingOutlookCalendarPlugin.DLL
--- Runtime Version: 4.8.03752
--- Program Version: 3.23.236.0   (created at: 2020-01-20 11:08:30Z)
--- Manufacturer: LogMeIn, Inc
--- Outlook Version: 16.0.0.4954
--- Outlook User: Nikhil Sharma
------------------------------------------------------------------------
2020-01-20 11:08:42,734 [VSTA_Main] INFO  - AccountManager: API URI=https://api.getgo.com, Key (first 4)=GXqV, User=, API Token (first 4)= [2020-01-20 11:08:32,457]
2020-01-20 11:08:42,738 [VSTA_Main] INFO  - Start Duration: 214ms [2020-01-20 11:08:32,598]
2020-01-20 11:08:42,738 [VSTA_Main] INFO  - Logger configuration source: [default] [2020-01-20 11:08:42,677]
2020-01-20 11:09:09,049 [VSTA_Main] INFO  - ReceiveAccessToken
2020-01-20 11:09:09,100 [VSTA_Main] ERROR - Error in SignIn: Unexpected character encountered while parsing value: <. Path '', line 0, position 0.
2020-01-20 11:12:46,102 [VSTA_Main] INFO  - ReceiveAccessToken
2020-01-20 11:12:47,163 [VSTA_Main] ERROR - Error in SignIn: Unexpected character encountered while parsing value: <. Path '', line 0, position 0.
2020-01-20 11:18:20,869 [VSTA_Main] INFO  - ReceiveAccessToken
2020-01-20 11:18:21,262 [VSTA_Main] ERROR - Error in SignIn: Unexpected character encountered while parsing value: <. Path '', line 0, position 0.
Program information:
------------------------------------------------------------------------
--- Logging for G2M Outlook Plugin
--- Running on SECA2030004868
--- OS: Microsoft Windows NT 10.0.18362.0
--- User: n3.sharma@CORP
--- Prog.Path: file:///C:/Users/n3.sharma.CORP/AppData/Local/Apps/2.0/Q7CKMACL.C8E/0DR4EWNP.KZP/goto..vsto_45c19c863f482eb1_0003.0017_2ddfeb967033b7ec/GoToMeetingOutlookCalendarPlugin.DLL
--- Runtime Version: 4.8.03752
--- Program Version: 3.23.236.0   (created at: 2020-01-20 11:21:54Z)
--- Manufacturer: LogMeIn, Inc
--- Outlook Version: 16.0.0.4954
--- Outlook User: Nikhil Sharma
------------------------------------------------------------------------
2020-01-20 11:22:06,521 [VSTA_Main] INFO  - AccountManager: API URI=https://api.getgo.com, Key (first 4)=GXqV, User=, API Token (first 4)= [2020-01-20 11:21:56,285]
2020-01-20 11:22:06,524 [VSTA_Main] INFO  - Start Duration: 196ms [2020-01-20 11:21:56,415]
2020-01-20 11:22:06,525 [VSTA_Main] INFO  - Logger configuration source: [default] [2020-01-20 11:22:06,471]
2020-01-20 11:22:26,379 [VSTA_Main] INFO  - ReceiveAccessToken
2020-01-20 11:22:26,433 [VSTA_Main] ERROR - Error in SignIn: Unexpected character encountered while parsing value: <. Path '', line 0, position 0.
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LogMeIn Contributor

Re: Unable to sign in to GoToMeeting Outlook Plugin

Hi @nicksezhi ,

Can you confirm that VSTO is up to date on this Win10 machine?

 

Did you also try the CLI reference on this thread as an alternate install method?