cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
New Contributor

Upgraded to GoToMeeting Professional and Still Cannot Enable Cloud Recording

After a lot research, I found that with a "Standard" account (no longer available) that you cannot record to the cloud. I also found that recording to the cloud is required if you want to record the camera input. I've now upgraded my account to "Professional" and the option is still not available to me. Within the Admin Settings, my only options are "On - enabled by default but the organizer can turn off this feature." and "Disabled - the oragnizser cannot use this feature or chagne this setting."

Tags (1)
1 REPLY 1
LogMeIn Manager

Re: Upgraded to GoToMeeting Professional and Still Cannot Enable Cloud Recording

Hi adhaas85,

 

I see two accounts under your company domain, one for a free account and the other for the professional plan account. Is it possible that you are signing in to the free account? 

Glenn is a member of the LogMeIn Community Care Team.

Was your question answered? Please mark it as an Accepted Solution.
Was a post helpful or informative? Give it a Kudo!