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Phil38
Active Contributor

GoToTraining Starter via GoToOpener

Hi there. 

 

Does anyone with an GoToTraining Starter Plan has the same problem as I? 

 

When I purchased G2T in 2020 all went fine. I invited my customers to the trainings, they registered themselves and when they wanted to join, a download of GoToOpener (the client software for Mac or Win) was triggered. Then they joined via this application after they allowed the browser to open it. Voilà. 

 

At the end of March 2021 things changed. The attendees wanted to join, but (on a Mac definitely) GoToOpener wasn't triggered anymore. If the clients use Safari as the standard browser, they stuck in a blank browser window. 

 

An answer that I got from LogMeIn now (mid-August) was, that GoToOpener is not supported by the Starter Plan.  But it worked until then. The Pro -Plan which they offered me for 4 weeks was working without problems. 

 

Anyone?

 

I would be very glad to get an answer. I don't like the other online-training-solutions I tried in the meantime, but I also don't want to pay the additional fee for the Pro-Plan. 

 

Regards, Phil

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1 ACCEPTED SOLUTION

Accepted Solutions
AshC
LogMeIn Contributor

Re: GoToTraining Starter via GoToOpener

@Phil38  I'm sorry for the miscommunication around this. 

 

There was a change made to the GoToTraining defaults a few months ago, in preparation for an updated GoTo experience, where new events force attendees to the web-join instead of desktop. 

 

Unfortunately there isn't currently a way for attendees to switch to the desktop in this case.  We will be updating the support documentation and GoTo plan feature sets very soon to reflect the differences.  

 

View solution in original post

8 REPLIES 8
AshC
LogMeIn Contributor

Re: GoToTraining Starter via GoToOpener

@Phil38  I'm sorry for the miscommunication around this. 

 

There was a change made to the GoToTraining defaults a few months ago, in preparation for an updated GoTo experience, where new events force attendees to the web-join instead of desktop. 

 

Unfortunately there isn't currently a way for attendees to switch to the desktop in this case.  We will be updating the support documentation and GoTo plan feature sets very soon to reflect the differences.  

 

View solution in original post

Phil38
Active Contributor

Re: GoToTraining Starter via GoToOpener

Thanks for your post, AshC. 

If that would be a solution … but …

Following the link you posted it says :

 

If you need to revert back to the classic experience to access any of the features above, end the current session and enable the Use the classic GoToTraining setting at https://global.gototraining.com/training/settings.tmpl. Restart the session and you'll be launched in the classic desktop application.

 

I got a few options there, but none looks like the one mentioned.

 

Still looking for a solution … 

FrankB1
New Contributor

Re: GoToTraining Starter via GoToOpener

Hi, I have the same problem with GoToTraining.

 

In a trial version (as pro) GoToOpener works without any problems. With "GoToTraining Starter" the browser is started or there is an indication of an inadmissible version.

 

There must be a solution!

AshC
LogMeIn Contributor

Re: GoToTraining Starter via GoToOpener

@FrankB1  @Phil38   I apologize for the confusion around this feature limitation.

 

Can you give me a use-case scenario for why the in-browser experience is unwanted?  

FrankB1
New Contributor

Re: GoToTraining Starter via GoToOpener

Sure. 

 

Neither my clientele nor I use Chrome. That won't change for the time being. Therefore we are dependent on the desktop version. In addition, I don't know why I should forego services just to use the browser application.

 

Greetings Frank

 

Phil38
Active Contributor

Re: GoToTraining Starter via GoToOpener

Nearly the same here. 

 

Use-case scenario? G2T Starter isn't even working in many browsers. So it can't be used.

 

Many of my customers are working on  a Mac.

  • Safari as the standard browser isn't supported and the attendees are looking at a blank browser window when they try to attend. No audio. No video. Not even a message.
  • Firefox doesn't work either. No video, no audio. At least one could see that there is a session. 

Maybe chrome does the job but I can't tell all the people to install it prior to a training. Some aren't even allowed to do so. Please give us the opportunity to switch back to the classic mode (as you wrote in the previous post). G2T Starter worked (flawlessly) before. 

FrankB1
New Contributor

Re: GoToTraining Starter via GoToOpener

Now a week has already passed and the next events involved additional effort for the participants and for me due to the need for new access data for a GoToMeeting - which nobody pays me. How does it go from now on?
AshC
LogMeIn Contributor

Re: GoToTraining Starter via GoToOpener

@FrankB1  @Phil38   I realize this oversight in notification and documentation has been frustrating.   We are taking actions to rectify the knowledge gaps now.  

 

Thank you  also, for bringing this to our attention.