We constantly are running into character limit issues for polling questions and (sometimes) answers with our programs.  We are requesting this is increased so we do not need to abbreviate or truncate words.    ... View more

Until few months ago it was possible to send multiple post webinar follow up emails; this feature is not available anymore. Please bring this feature back so after the webinar i can send additional email that can, e.g., remind attendees to complete the survey. It also allows sending the attendee certificate again as attendees sometimes complain they did not receive the certificate although they did attend the webinar ... View more

It would be great to create a webinar template that lets you easily replicate all the settings you configured in a webinar. I've found when duplicating events that it is often uneven how the settings get copied over and it leads to problems. A webinar template would eliminate this problem. ... View more

Please consider the ability to integrate (OBS/Ecam) virtual cameras, so users can produce professional webinars with graphics, lower thirds, title screens, etc.     This feature is already available on competitors platforms (Zoom, Teams).  Thank you. ... View more

I have a webinar that's taking place three different times. People can select which webinar they'd like to participate in. However, 70% of the registrants signed up for the first one which is geared for our Asia/Pacific audience because it's the default day/time. We believe that people are missing this drop down feature because they're reading the description.   I suggest for multiple sessions, moving this date/time drop down field so it's directly above the form instead of having it at the top. ... View more

I would love the ability to add chapters to recordings, specifically for on-demand. This would allow viewers to easily skip ahead to pertinent information or revisit a particular segment of the recording.  ... View more

Hi, since we would ultimately use g2Stage recordings as a lead capture source, we'd like to be able to implement the same custom fields for registration as is possible on GoToWebinar. Currently Go to Stage only allows Name & Email fields. ... View more

Hundreds of our participants are blocked from downloading and logging into GoToWebinar’s platform by firewall protections at their places of work, and we anticipate this number continuing to grow. However, those who are blocked by firewalls are still able to access our presentations over the phone using the number and access code from their GoToWebinar email invite.   In order to accurately capture the attendance of our presentations, we need to know how many participants are calling in. This metric has become increasingly important for gauging the reach of our program as we have transitioned to an exclusively virtual environment during the pandemic.   While we appreciate the updates that GoToWebinar has made in the Analytics section, we also understand that collecting call-in data is available for GoToMeeting and would like to request the addition of this feature to GoToWebinar as well.  Thank you in advance for considering our request that we feel would benefit our organization as well as yours. ... View more

A few times during live webinars, I have accidentally clicked "Close" on a poll right after launching it, before anyone has a chance to respond. Is there any way to restart a poll or reset it on the fly? It's pretty annoying that the "Launch" button immediately turns into the "Close" button and there is no "Undo" or "Relaunch". ... View more

Add Taiwanese or Traditional Chinese for better webinars in Taiwan, especially for the registration page. Currently only Simplified Chinese is supported. Do you have plans to add new languages? ... View more

It is currently not possible to customize the waiting room for pre-recorded webinars. The picture is a lady in front of het laptop and the text is "waiting for <name of the organizer>.  It would be really great if it was possible to change the picture and change the text to whatever is appropriate ... View more

At present, if a user can’t download and install the software, they must: First realise why nothing is happening (the download simply doesn't start) Follow a link to support Search through the support pages to find the answer to the right question (using the right terminology of course, otherwise you can't find it) Follow the instructions to the letter, which involves copying and pasting the webinar address into a web browser tab (but don't press enter yet!) and then copying and pasting a short bit of code at the end of the webinar address (now you can press enter). That is time-consuming and a very complicated process which is prone to mistakes, particularly as you're often trying to do it in a hurry so you don't miss the beginning of the webinar. Overall it’s a very poor customer experience.   Instead, I propose that you include a simple bit of code on the landing page which gives the option to “Join with browser” (perhaps supported with text such as "If the download doesn't start, or you don't wish to install the GoToWebinar software, you can...").   This would be very easy to do - after all the webinar address is already captured and automatically applied when the software is downloaded, which is much more complicated than simply replicating that address on the landing page with a little bit of code added. This facility would match what Zoom and Teams (for example) already do, and ultimately give a much better customer experience for those who can’t (or don’t want to) download and install the software.   Now a little moan - I raised this as a support case but the support team refused to deal with it because it is an "expected behaviour". But it took ten emails from me (more from LogMeIn) and two phone calls over nine working days to get to that point. Why couldn't the support people say "OK, it's not actually a fault but we understand the problem, and in order to improve the customer experience we will raise this with our developers"? ... View more

Hi @academiademate  I'll go ahead and move this over to the 'Ideas' section for later enhancement review by the product teams.  ... View more

It would be very cool to be able to have a waiting room that was able to cycle through a series of pictures, or even a video.  Right now, pictures of panelists with their names and titles is a bit dry.  🙂 ... View more

Not so much a question as a feature request.  (I thought we had a category for that.) Please add the ability for an organizer to allow a specific panelist (or all panelists) to view ALL questions. Currently, must promote them to Organizer, which gives them the power to END the meeting.  I always warn them when it's necessary to do this. I point out Exit Webinar vs End Webinar should they need to withdraw from the session.  It has still happened by accident.  It also gives them too many other powers, like ability to dismiss people.  Mostly it works out okay, until the curious "organizer" starts clicking on options! ... View more

This a real challenge went creating a mutliple session event but the confirmation email only include the "add to calender" for the first event ... View more

I'm creating a new event in GoToWebinar choosing the Occurs On Demand option. There is an option to have the webinar available until a fixed calendar date but I would instead prefer to have the webinar available for example 7 days from the start date and then expire. Is it possible to have an ongoing recorded event that customers can purchase but the link expires a set date from purchase instead of on a fixed date?   ... View more

We often share prerecorded videos, usually uploaded mp4 files, during our live webinars. It would be very helpful to be able to pause or stop the video so we can have a live Q&A, then be able to restart the video where it was paused/stopped. Right now if it's stopped, when you select the video again, it starts from the beginning.   I realize we can divide the video into sections and pick section 1, section 2, etc., but sometimes we are provided video from our presenters and we do not have the bandwidth to edit videos like this.   thanks! ... View more

we often have webinars with speakers in a remote location and it would be useful to be able to have a chat with them after the webinar has finished to discuss any issues and thank them for participating, but when we select "end webinar" it ends for everyone, so the presenter is cutoff too. Is there any way to end the webinar for the attendees but for the organisers and presenters to remain logged in? ... View more