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YWT
New Contributor

Cancelled plan

Hello,

 

After a year we do not longer need to use this solution to meet our colleages, so it was cancelled. Now, we want to access all the recorded sessions but they are not longer available to download. As my account is still working is there anyway to download these files? If we buy a 1 month plan will the file be available again?

 

Thanks in advance.

11 REPLIES 11
LogMeIn Contributor

Re: Cancelled plan

Hi @YWT ,

Yes, if you reactivate an expired plan your reports and recordings will become available agian for download.

YWT
New Contributor

Re: Cancelled plan

Thanks for your answer. 

 

Can I reactivate it only for a month?

 

Regards

LogMeIn Contributor

Re: Cancelled plan

Yes, just be sure to disable the auto-renewal function for that subscription if you expect to expire it after 30 days.

YWT
New Contributor

Re: Cancelled plan

I've tried to add a one month plan but I can't find the way to do it. I only can renew the one year plan.

 

Regards.

LogMeIn Contributor

Re: Cancelled plan

Try selecting the plan you want from our purchase page:  https://www.gotomeeting.com/webinar/pricing

YWT
New Contributor

Re: Cancelled plan

I´ve tried, buy when I login I'm redirected to my account and I don´t know how to purchase the plan.

 

Watch video https://www.dropbox.com/s/5p2tt7kqg513j1u/GoToWebinar.mp4?dl=0

LogMeIn Contributor

Re: Cancelled plan

What happens if you enter new billing information at the sign-up page?

If you'd like some help, we also have billing specialists available by telephone ...

YWT
New Contributor

Re: Cancelled plan

I didn't try it because I want to use my account to download the videos... 

LogMeIn Contributor

Re: Cancelled plan

If your account is deactivated already, then you will need new billing info to re-activate a plan, in order to access your webinar recordings.