The GoTo Community is currently experiencing some technical issues affecting new posts and comments. We are actively working with our service provider and apologize for the frustration.
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Cannot register using Internet Explorer 11
Hi Everyone,
Invitees of my webinar complain that they cannot register if they use Internet Explorer 11. Registration page is "loading" endlessly. For other browsers (e.g. Edge, Chrome, etc.) it works fine. The issue is only with Internet Explorer. How this can be fixed? Thanks
I'm sorry we have no remaining support for Internet Explorer web browsers. There may be odd behavior if IE is used for scheduling, registering, or joining webinars that we cannot predict due to lack of testing and support from Microsoft. The browser MS continues to update will be Edge for Windows (this is based upon a Chrome framework and is free to download).
22 Replies
I'm sorry we have no remaining support for Internet Explorer web browsers. There may be odd behavior if IE is used for scheduling, registering, or joining webinars that we cannot predict due to lack of testing and support from Microsoft. The browser MS continues to update will be Edge for Windows (this is based upon a Chrome framework and is free to download).
Hello,
I just signed up to the forum because we're having the same issue. Please fix ASAP as our clients can't work.
AshC connecting to a webinar is not the problem (which is why https://support.goto.com/webinar/help/join-a-test-session-g2w060001 works fine) the spinning circle problem is only happening on the Registration/invite page.Thanks
I've double checked that IE 11 should still be supported by Microsoft as well. Within the upcoming months they plan to stop support, and move all customers over to the Edge browser.
My only other thought for Explorer might be to check any plugins that may be blocking certain urls. You can always use this test event we have running to confirm the connection: https://support.goto.com/webinar/help/join-a-test-session-g2w060001
Hi,
Thanks for looking into this.
InPrivate browsing does not help, I get the same spinning circle.
livesubscribe Can you try an in-private browsing window in IE to see if the page loads correctly?
Hi,
Im testing this on multiple systems without any desktop clients installed. Simply opening an invite link in IE results in a spinning circle with no page loading. (the same link is working fine in chrome etc.)
tx
livesubscribe I'm sorry we don't have any similar reports currently. Are you able to remove the GoTo Launcher and GoToMeeting desktop installation from your PC before joining the next meeting?
hi,
This issue [joining meetings thru ie 11] seems to have appeared again.
Please see if it can be patched again ASAP.
It is greatly affecting us as well.
Thanks AshC
