Forum Discussion

EyeOn's avatar
EyeOn
New Contributor
5 years ago
Solved

Cannot register using Internet Explorer 11

Hi Everyone,

 

Invitees of my webinar complain that they cannot register if they use Internet Explorer 11. Registration page is "loading" endlessly. For other browsers (e.g. Edge, Chrome, etc.) it works fine. The issue is only with Internet Explorer. How this can be fixed? Thanks

  • AshC's avatar
    AshC
    4 years ago

    I'm sorry we have no remaining support for Internet Explorer web browsers.  There may be odd behavior if IE is used for scheduling, registering, or joining webinars that we cannot predict due to lack of testing and support from Microsoft.  The browser MS continues to update will be Edge for Windows (this is based upon a Chrome framework and is free to download). 

     

     

     

22 Replies

  • AshC's avatar
    AshC
    Retired GoTo Contributor
    4 years ago

    I'm sorry we have no remaining support for Internet Explorer web browsers.  There may be odd behavior if IE is used for scheduling, registering, or joining webinars that we cannot predict due to lack of testing and support from Microsoft.  The browser MS continues to update will be Edge for Windows (this is based upon a Chrome framework and is free to download). 

     

     

     

  • AshC's avatar
    AshC
    Retired GoTo Contributor
    4 years ago

    I've double checked that IE 11 should still be supported by Microsoft as well.  Within the upcoming months they plan to stop support, and move all customers over to the Edge browser.

     

    My only other thought for Explorer might be to check any plugins that may be blocking certain urls.  You can always use this test event we have running to confirm the connection: https://support.goto.com/webinar/help/join-a-test-session-g2w060001 

  • livesubscribe's avatar
    livesubscribe
    Active Contributor
    4 years ago

    Hi,

    Thanks for looking into this.

     

    InPrivate browsing does not help, I get the same spinning circle.

     

  • AshC's avatar
    AshC
    Retired GoTo Contributor
    4 years ago

    livesubscribe  Can you try an in-private browsing window in IE to see if the page loads correctly? 

  • livesubscribe's avatar
    livesubscribe
    Active Contributor
    4 years ago

    Hi,

    Im testing this on multiple systems without any desktop clients installed.  Simply opening an invite link in IE results in a spinning circle with no page loading. (the same link is working fine in chrome etc.)

     

    tx

  • AshC's avatar
    AshC
    Retired GoTo Contributor
    4 years ago

    livesubscribe  I'm sorry we don't have any similar reports currently.  Are you able to remove the GoTo Launcher and GoToMeeting desktop installation from your PC before joining the next meeting? 

  • livesubscribe's avatar
    livesubscribe
    Active Contributor
    4 years ago

    hi,

    This issue [joining meetings thru ie 11] seems to have appeared again.

    Please see if it can be patched again ASAP.

    It is greatly affecting us as well.