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Ken4's avatar
Ken4
Frequent Contributor
3 years ago

Charges related to Webcast Mode ... OpenVoice

Hello,

We've only been using the GTW Webcast Mode which eliminates phone / dial in option for attendees but we've been getting a charge for minutes usage every month. Just wondering what the OpenVoice charge could be related to Webcast Mode platform?    It's minimal but figured I'd ask for the new year!

 

My guess is, there is still a minutes usage charge even using Webcast Mode but again, minimal compared to standard dial in charges.

Thanks

15 Replies

  • GlennD's avatar
    GlennD
    GoTo Manager
    3 years ago

    Sorry Ken4, I've reached out to the support leaders to get a status update.

     

  • Ken4's avatar
    Ken4
    Frequent Contributor
    3 years ago

    Still, nothing on this. Have been passed off to billing, billing passes off to tech support, sales etc. Seems no one can answer this question about charges

  • KateG's avatar
    KateG
    GoTo Manager
    3 years ago

    Ken4 I reached out to the agent assisting you and let them know that you would like a callback. 

  • KateG's avatar
    KateG
    GoTo Manager
    3 years ago

    Ken4 thanks for the update, can you PM me the case number you are waiting on and I can check the status? 

  • Ken4's avatar
    Ken4
    Frequent Contributor
    3 years ago

    Last week heard back from Tech support via an email stating, The webinar was offered as toll free, reason for the charges. I replied back to tech support stating, Webcast Mode does not offer toll free or phone option to registrants/attendees only offers it as an option to Organizers/panelist so again, how can I have 5,700 integrated phone minutes since we only had one speakers for those events on for 120 minutes.

     

    Last Friday I Asked the support person if we could set up a phone call to discuss. Haven't heard back yet

  • KateG's avatar
    KateG
    GoTo Manager
    3 years ago

    Ken4 we have reached out to the team about this case. You should have a response soon. Thanks for your patience. 

  • Ken4's avatar
    Ken4
    Frequent Contributor
    3 years ago

    Not a panic but haven't heard back from anyone on this ticket

  • Ken4's avatar
    Ken4
    Frequent Contributor
    3 years ago

    In the subject line, "integrated audio" should be where I have "Open Voice"

     

    Wonder, could there be some attendee devices not recognized in the Webcast Mode and fees apply just like minutes on a phone?

  • GlennD's avatar
    GlennD
    GoTo Manager
    3 years ago

    Hi Ken4 ,

     

    I see from your support ticket a support agent is still looking into this, I'll keep an eye on the ticket to check it's progress.

     

  • Ken4's avatar
    Ken4
    Frequent Contributor
    3 years ago

    Just an update, opened up a case to figure out what these 5,700 minutes of Integrated audio is for 8 Webcast (mode) we did in December. Long story short, since Webcast Mode doesn't offer attendee phone dial in info and we only had one speaker dial in for 1.5 hours of all 8 programs. Can't seem to figure out what these 5,700 minutes are.

    Also, our Webcast throughout the year also have these Integrated audio charges. Don't get me wrong, the charges are minimal but! still like to know what they are. 

     

    Thanks