Chat box not working

[AshC]

Hi Amy,
Sorry for the frustrations.  We are investigating this issue further.
Would you be able to confirm your operating system and gotomeeting build in use?

[Eleah Elsberg]

Was this issue ever resolved? We are having a similar problem.

Attendees can only use the chat window when one of the presenters is using the web client. As soon as we are both on the downloaded application, which we must be in order for our webinars to work properly, the chat function becomes unusable. All our attendees are writing their chat comments in the questions section, which creates quite a headache for the moderator.

[Antonia Moreno]

Same problem for us last week. None of our customers' questions could be seen by organizers/presenters. This was reported by our customers on the following survey: they typed their questions but we were not able to see them (we thought they were not asking).

We use the downloaded application and also the web client. 

Hope this is solved asap, as we manage two webinars per week.

[AshC]

@Antonia Moreno   I apologize for the difficulty.

The issue mentioned on this thread was previously resolved in an older GoToWebinar software version update.  Could you state some details to help us document your experience further?

1. What operating system were you hosting the webinar from?
2. How long were you in session before starting the broadcast to the Attendees?
3. Were any Attendee questions saved within the Attendee Report thereafter?

[Antonia Moreno]

Hello, and thanks for your quick answer.

Yesterday we managed two webinars and the chat worked properly. Nevertheless, here it goes the answers to your questions, in case someone has the same problem (or us in other webinars!)

1.- WIndows 7 Professional (same OS and computer both, when we had problems and when the chat worked)

2.- 30 minutes. It is always the same, as we chat previously with the panellists and tell them how the webinar will work.

3.- The questions weren't saved on the Attendee Report. We know about the difficulties because they wrote that down on the open text box.

kindest,

Antonia M.

[CMENDONSA]

I had the same problem - -we asked our participants to introduce themselevs in the chat and I assumed some must have accidentally put it in the question box. A participant screen shotted it and showed me that no, there was no chat function that participants can see. Would really like help with this.

[Chris Droessler]

The Chat function is betwen the Panelists and the Organizers.  The Attendees do not have access to the Chat feature.

The Attendees can enter text into the Questin panel.  Those questions/comments will go directly to anyone who is an Organizer or Co-Organizer for that webinar. 

The Attendees do not see what the other Attendees wrote in the Question panel.

Organizers can forward a comment in the Question panel to an Organizer or a Panelist, or to forward the comments to the entire audience.