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Check for updated Video and Audio drivers to avoid crashes.

Hi,

 

The two primary functions of GoToWebinar are to share the Presenter's screen and conference call audio.  This is why outdated video and audio drivers are often the most common cuase of software crashes when hosting or attending a GoToWebinar.  

 

There are a couple of ways to check for updated drivers, I found a YouTube video that you might find useful: https://www.youtube.com/watch?v=34eeYJVtWg4

  1. Left-click the Windows icon in the corner and type Device Manager, then open it
  2. Click Display Adapters in the list
  3. Make a note of the type of video card you PC has installed 
  4. Right-click on it and select Update driver software
  5. Select Search automatically for updated driver software

If it finds an updated driver it will download and install it for you. Often Windows will say the best driver is already installed, in which case you may want to check the manufacturer's website directly (this is why we made a note of the type of video card you have).

Glenn is a member of the LogMeIn Community Care Team.

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Author, teacher, and talk show host Robert McMillen shows you how to update your video card or graphics drivers in Windows 10. Check out the updated version ...
2 REPLIES 2
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Active Contributor

Re: Check for updated Video and Audio drivers to avoid crashes.

Glenn

You may come across two posts I made about poor video (I beleive the real problem is the unavailability to upload PowerPoint (with imbedded video)). Just as an FYI to you I did check to confirm my video driver is up to date. If you have time, recommend you take a look at my video posts to get my whole story.

gmacnv

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LogMeIn Manager

Re: Check for updated Video and Audio drivers to avoid crashes.

Hi gmacnv

 

Yes, your issue is different and would not be resolved by simply updating your video drivers. I will respond to you about your issue on those other posts.

Glenn is a member of the LogMeIn Community Care Team.

Was your question answered? Please mark it as an Accepted Solution.
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