Hi,
The two primary functions of GoToWebinar are to share the Presenter's screen and conference call audio. This is why outdated video and audio drivers are often the most common cuase of software crashes when hosting or attending a GoToWebinar.
There are a couple of ways to check for updated drivers, I found a YouTube video that you might find useful: https://www.youtube.com/watch?v=34eeYJVtWg4
- Left-click the Windows icon in the corner and type Device Manager, then open it
- Click Display Adapters in the list
- Make a note of the type of video card you PC has installed
- Right-click on it and select Update driver software
- Select Search automatically for updated driver software
If it finds an updated driver it will download and install it for you. Often Windows will say the best driver is already installed, in which case you may want to check the manufacturer's website directly (this is why we made a note of the type of video card you have).
Glenn is a member of the LogMeIn Community Care Team.
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