Check for updated Video and Audio drivers to avoid crashes.

[GlennD]

Hi,

The two primary functions of GoToWebinar are to share the Presenter's screen and conference call audio.  This is why outdated video and audio drivers are often the most common cuase of software crashes when hosting or attending a GoToWebinar.  

There are a couple of ways to check for updated drivers, I found a YouTube video that you might find useful: https://www.youtube.com/watch?v=34eeYJVtWg4

1. Left-click the Windows icon in the corner and type Device Manager, then open it
2. Click Display Adapters in the list
3. Make a note of the type of video card you PC has installed 
4. Right-click on it and select Update driver software
5. Select Search automatically for updated driver software

If it finds an updated driver it will download and install it for you. Often Windows will say the best driver is already installed, in which case you may want to check the manufacturer's website directly (this is why we made a note of the type of video card you have).

[gmacnv]

Glenn

You may come across two posts I made about poor video (I beleive the real problem is the unavailability to upload PowerPoint (with imbedded video)). Just as an FYI to you I did check to confirm my video driver is up to date. If you have time, recommend you take a look at my video posts to get my whole story.

gmacnv

[GlennD]

Hi gmacnv

Yes, your issue is different and would not be resolved by simply updating your video drivers. I will respond to you about your issue on those other posts.