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GlennD
LogMeIn Manager

Check for updated Video and Audio drivers to avoid crashes.

Hi,

 

The two primary functions of GoToWebinar are to share the Presenter's screen and conference call audio.  This is why outdated video and audio drivers are often the most common cuase of software crashes when hosting or attending a GoToWebinar.  

 

There are a couple of ways to check for updated drivers, I found a YouTube video that you might find useful: https://www.youtube.com/watch?v=34eeYJVtWg4

  1. Left-click the Windows icon in the corner and type Device Manager, then open it
  2. Click Display Adapters in the list
  3. Make a note of the type of video card you PC has installed 
  4. Right-click on it and select Update driver software
  5. Select Search automatically for updated driver software

If it finds an updated driver it will download and install it for you. Often Windows will say the best driver is already installed, in which case you may want to check the manufacturer's website directly (this is why we made a note of the type of video card you have).

Glenn is a member of the LogMeIn Community Care Team.

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Author, teacher, and talk show host Robert McMillen shows you how to update your video card or graphics drivers in Windows 10.Check out the updated version o...
4 REPLIES 4
story-2-24
Active Contributor

Re: Check for updated Video and Audio drivers to avoid crashes.

Can you please tell me some of the ground rules for the community? Basicly, things like is it okay to connect outside of the community, or are there ground rules in place? 

GlennD
LogMeIn Manager

Re: Check for updated Video and Audio drivers to avoid crashes.

Hi @story-2-24 

 

The Guidelines for the community can be found here: LogMeIn Community Guidelines 

I see that you have posted a number of comments in the community already, but you do not appear to be a GoToWebinar customer or someone that uses our service to organize webinars?

 

Glenn is a member of the LogMeIn Community Care Team.

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gmacnv
Active Contributor

Re: Check for updated Video and Audio drivers to avoid crashes.

Glenn

 
My PowerPoint imbedded video presentation problem was never fixed, situation became untenable so I left GoToMeeting for another Webinar platform. Hope all is well. Merry Christmas
 
Thanks
gmacnv
Chris Droessler
Respected Contributor

Re: Check for updated Video and Audio drivers to avoid crashes.

Sorry to see you go gmacnv.  We are all waiting in anticipation when we will be able to share embedded videos with sound to the GoToWebinar audience. 

 

This feature has just been added to the GoToMeeting platform, so hopefully it will be added to the GoToWebinar platform soon.

 

I hope your Christmas is merry as well.